[Resolved] Yamaha Motor India — Motorcycle

Jshetty

from Delhi, Delhi

Address:

400064

I have a Yamaha Fazer Bike, purchased in Apr 2014. I have an AMC with Matrix Automotive an authorised service centre in malad Mumbai. I had problem with the bike, I took it to the service centre
I went on 25th Oct 2016 to the service centre, initially i was told I need to change the battery, when the battery was replaced they realised the charger was faulty. I was initially told to buy charger from the nearby shop and they will replace it. When I insisted, that its not my job to buy spare parts from outside and give it to the service centre they told me to leave the bike and they will get it replaced. On 26th Oct 2016 they told me to get the bike collected since the spare part will take some time to come, since I was busy they delivered the bike at my residence on 27th Oct 16.
Since then they have not bothered to call or inform about the status of the spare part. When I called the service engineer at Matrix Automotive said that the company has stopped production of the said spare part, hence he does not know when the spare part will be received.
Yamaha Motors have responded to my email and promised early resolution

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Dec 23, 2016

Complaint marked as Resolved

Yamaha Motor India customer support has been notified about the posted complaint.

Verified Support

Nov 22, 2016

Yamaha Motor India Customer Care's response Dear Jshetty,
Greetings from Yamaha.
We request you to please provide details of your complaint at [protected]@yamaha-motor-india.com, so that we can process the complaint further. The following details are mandatory:
User name
Mobile number
Email id
Chassis number
Nature of Complaint
Concerned dealership
Retail date
Address (if possible)
You can also register your complaint at our Toll free number[protected], Monday to Friday between 8:00 A.M. to 04:30 P.M.

Regards
Team Yamaha