[Resolved]  Yamaha Motor India — my vehicle not properly service. rpm complaint

Address:1, janakiram inn 2&3, 100 feet road near hotel sundharaja nagar mudhaliyarpet puducherry_605004, Pondicherry, Puducherry

Respected sir/mam,
I am vetrivel one of your customers owning yamaha R15 V3 model. I have left my vehicle for service but the complaint i registered wasn't rectified instead they give me reasons without rectifying my faults. The main fault registered was, rpm light wasn't blinking after I took back my vehicle from service center when I asked them regarding this thing they give me irrelevant reasons instead of rectifying the fault. Instead they did not respond me properly. Their service is improper, they aren't doing the service well and are blaming the customers if any complaints are being registered.They connected mine to the system corrected something and gave me the data sheet showing everything was ok but when I tested my vehicle there itself rpm lights and sensor wasn't working and there wasn't any response with regard to my complaint.I previously had the same complaint and they kept on asking me to come the showroom, when i went there there wasn't any response from them. They asked me to leave the vehicle in the showroom for two days I don't know for what reason. And primarily I am not interested to trust in them when they don't give me a valid reason and response. Nowadays yamaga service is worsening more and more should I leave my vehicle somewhere else and rectify this mistake if so then why do you run such service centres. I haven't done any of my free services all of them till now have been only paid ones. Since i have missed my service book my third service was delayed I have claimed for my service book but they don't give me a correct response and they try to hide the fault on their side. My speedometer too have some irregular fuctioning I hoped that you will take some action with regard to my complaint.I am completely disappointed with the service this kind of service resulting only in complaints are spoiling tha name of your brand only.If this isn't being rectified then I shall leave my vehicle somewhere else for the service. I hope you will take serious actions with regard to this. Finally they are not aware of the term rpm sensor. I request you to take serious actions and rectify the complaints.
Thanking you,
Yours faithfully,
Vertrivel.R
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Sep 3, 2019
Complaint marked as Resolved 
Yamaha Motor India customer support has been notified about the posted complaint.
Verified Support
Jul 31, 2019
Yamaha Motor India Customer Care's response
Dear Vertrivel.R,

Greetings from Yamaha,
We request you to please provide details of your complaint at [protected]@yamaha-motor-india.com, so that we can process the complaint further. The following details are mandatory:
User name
Mobile number
Email id
Chassis number
Nature of Complaint
Concerned dealership
Retail date
Address (if possible)
You can also register your complaint at our Toll free number [protected], Monday to Friday between 8:00 A.M. to 8:00 P.M.

Regards,
Team Yamaha
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