To whomsoever it may concern,
I'm writing about this problem for the third time. The first two emails I sent, received ZERO response.
I contacted Yamaha Moto World, Bommanahalli repeatedly throughout the month of October 2022, and kept getting rerouted. Once I eventually did find the point of contact and he connected, I conveyed my grievance of being unable to drive the vehicle to the showroom for repair as the battery was discharged for a bike that was barely an year old.
On finally sending a mechanic they took it to the showroom on "pick & drop" service. I contacted the concerned showroom & mechanic regarding the service status & they replied that the bike will take time to be serviced and won't be able to be serviced the same day. I waited and the next day when I contacted them, they said they needed to replace the battery and I had to go there for the same. On questioning why that is, their reply was that company policy was that the customer had to go and replace the battery for the service centre to make repairs on any Amaron and other batteries.
The irony is that the battery was Exide and they had a spare battery available there. This meant that they had taken in the bike and had not even opened it up to check and the dealership kept arguing that they did all other servicing and the battery was my headache. I had to take up the issue to the showroom floor for someone to get on the repair. On taking the issue up with the floor manager, something resembling close to a servicing actually take place. They charged me full price for a new battery and due to their lack of responsibility to come help get the vehicle running. I also paid in full for the "pick & drop" service and when I raised the matter they just shrugged it off and kept asking me to pay for it. Eventually I had to pay and leave as I had other matters to attend to and the conversation was not frutiful.
I had mentioned the same issue on a feedback call from Yamaha and there was no resolution after the call.
After not even 3 months, the battery had died again. And add to it, the vehicle was showing "engine trouble" warning light. I got a nearby mechanic to open the bike and take the battery for charging, this lasted for maybe 2 more months.
The problem resurfaced and I tried charging the battery again. It died within 3 hours. This time, I personally took the battery to an authorised Exide battery showroom for replacement on 24th April, 2023. They replaced the battery and I received it on 26th April, 2023. And today as of 27th April, 2023 the bike refuses to start.
I have tried contacting the yamaha official email ID multiple times with no reply or a template reply.
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