[Resolved]  Yamaha Motor India — New Scooter Ray-ZR Backside complaint.

Address:Pothan & Pothan Automobiles (P) Ltd. Delta Tower, Thana, Kannur, Kerala 670012

I brought a brand new Ray-ZR on 10/02/2022.
From that day there was sound coming on from backside (kicker side on left). And the service center people told me that it's a complaint coming from cvt body. I visited the service center 3 times. And they can't find what was the problem. At the 3rd time they told me that i want to keep the vechile in the service center for 2days. I kept the vechile on 30/03/2022 and took the vechile back on 04/04/2022. Still the problem not solved. And started new sound coming from the engine side. And the service center can't find the exact issue. It's a brand new scooter my first vechile I brought with my hard earned money. And am facing the issue on my new vechile. Remember it's a brand new vechile not a old vechile. And they can't find that issue. Please take necessary action against the Service center and resolve my vechile complaint if possible. Otherwise I want to return my scooter with full refund. I don't need this company detected product.
Vechile Number - KL13AU3721
Service Center/Dealer Address - Pothan & Pothan Automobiles (P) Ltd.
Delta Tower, Thana, Kannur, Kerala 670012

Further information contact me
My Gmail: [protected]@gmail.com
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May 22, 2022
Complaint marked as Resolved 
Yamaha Motor India customer support has been notified about the posted complaint.
Verified Support
Apr 21, 2022
Yamaha Motor India Customer Care's response
Dear Muhammed Muhsin KP,

We regret for the inconvenience caused.
We request you to please provide details of your complaint at [protected]@yamaha-motor-india.com, so that we can process the complaint further. The following details are mandatory:
User name
Mobile number
Email id
Chassis number
Nature of Complaint
Concerned dealership
Retail date
Address (if possible)
You can also register your complaint at our Toll free number [protected], Monday to Saturday between 8:00 A.M. to 8:00 P.M.

Regards,
Team Yamaha
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