I did my bike service at Keerthan motors for which they took 3 days, however i was not happy with the service provided. The mileage problem was not solved, also there was different noise in my bike. The service engineer said that i need to replace 2 parts, i said to Change it but they said that they need to order it. After 3 days i continuously followed up with Keerthan motors but they said they don't know when it will come but they have ordered. so I called and escalated to Yamaha customer care on 3rd August and said that i will receive call from service center on same day or 4th August. On 5th August, i again called customer care to know the status. They are saying that i should wait till today and if problem not solved i need to call them on Monday because Saturday and Sunday are weekend off. They said that their TAT is 48 hours. If it is 48 hours then it should be resolved on 5th August itself. I asked them why should I wait till Monday. Customer care said that it's 48 working hours, If it's 48 working hours then I should wait for 6 working days which is not fair. Also no complaint number was shared to me.
Do i need to wait for 6 working days?
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