| Address: | Tiruvallur, Tamil Nadu, 600050 |
Hi Team,
This is regarding "No response" from the service/dealer.
Dealer - Sairam Motors - Ambattur - Chennai
On half the way travelling the engine turned off automatically. Later there is no supply from battery which was happened on 4th Feb 2017 late night.
I have reported this issue on 6th Feb 2017 by Morning 10:00 AM. The service had taken the vehicle by afternoon and job card given for the vehicle.
I did a call in the morning and afternoon of 7th Feb 2017 the team gave response that we will reach you by evening. But no voice from them.
The same I did on 8th Feb and I was updated that call us by evening and we will update you for sure and Team didn't respond or pick up the call by evening when I did.
On reaching by phone Morning 9th Feb 2017, I heard by today they will start the investigation since no technician was available for past three days. Adding to that I asked when will I be able to collect my vehicle and I was updated that only by next week I will be able to collect and no assurity about dates.
Imagine a customer can purchase a bike and periodically give it for service. At no cost he wish to suffer for 10 days without a vehicle which would affect his day to day life.
I am not sure what kind of action will be taken on this complaint reported.
As Yamaha customer for the past 7 years at this moment I regret of being an loyal customer.I feel like selling my vehicle and purchase a new one from the market.
Note - Does Yamaha runs with very less technician?? Since I heard the technician was on leave and bike will not be investigated, I was surprised..
Contact No - [protected]
Regards,
Ragav
Was this information helpful? | 
Post your Comment