[Resolved] Yamaha Motor India — non electrical part defect

Deepak Kumar Dewanda

from Jaitaran, Rajasthan

Address:

Pali, Rajasthan

Within one and half year (Only approx 9000km) my bike yamaha fzs chain rotator damaged. Service provider says that chain should be tightened and sprayed within 15 days regularly and you don't do that so this problem occurs and chain rotator become damage approx within one year than he applied new chain rotator cost of ₹1500/-. He said that it not come under any warranty and insurance claim. It means i shall spend ₹ 1500/year continuously, this type of answer dissatisfied me.
I send my bike for monthly service regularly after that this type of problem occurs with my bike, who is responsible for this?
Service center approx 70km. Away from my location so how can it possible that i shall go for bike service every 15 days. Chain rotator is a non electronic part than why it not cover under warranty?
I requested to you that plz solve this issue.

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May 4, 2018

Complaint marked as Resolved

Yamaha Motor India customer support has been notified about the posted complaint.

Verified Support

Apr 03, 2018

Yamaha Motor India Customer Care's response Hi,

Greetings from Yamaha,
We request you to please provide details of your complaint at [protected]@yamaha-motor-india.com, so that we can process the complaint further. The following details are mandatory:
User name
Mobile number
Email id
Chassis number
Nature of Complaint
Concerned dealership
Retail date
Address (if possible)
You can also register your complaint at our Toll free number[protected], Monday to Friday between 8:00 A.M. to 04:30 P.M.

Regards
Team Yamaha