Yamaha Motor India — Not getting refund

Address:

Indore

I had booked a Yamaha Fzsfi V4 from Petal Motors, Indore with a booking amount of Rs 1000 on 24th February.But due to unforseen reason I couldn't been able to purchase the bikee.But I was made sure that booking amount would be refund and as per Yamaha policy booking amount should be refunded after deduction of cancellation charges.It's been about 20-25 days they are not picking up my call and also not refunding my money.