[Resolved] Yamaha Motor India — Not giving proper response and respect to customers

Sanjai T

Dec 13, 2021

Address:

Near ES hospital , Villupuram

I gave my bike (R15 V3) for second service last Friday at my nearby yamaha showroom and i took back my bike on Saturday eve as it was evening so i could not check my bike properly .The very next day i noticed many scratches on the one side of my bike.As im studying MBBS i don't have enough time to go back to the showroom again, today i had free time so i took my bike to the showroom and asked them to repair it under my own expense but they weren't responding me properly and they didn't even told what should i do . And they only said that this scratches were not because of their showroom and simply went away. They didn't give any respect to me as a customer and also as a doctor. After these i shouted at them and came back to my college with out repairing my vehicle. I never expect this kind of manner from your side .So please take some actions from your side as soon as possible and let it me know.

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Jan 16, 2022

Complaint marked as Resolved

Yamaha Motor India customer support has been notified about the posted complaint.

Verified Support

Dec 15, 2021

Yamaha Motor India Customer Care's response Dear Sir,

We regret for the inconvenience caused.
We request you to please provide details of your complaint at [protected]@yamaha-motor-india.com, so that we can process the complaint further. The following details are mandatory:
User name
Mobile number
Email id
Chassis number
Nature of Complaint
Concerned dealership
Retail date
Address (if possible)
You can also register your complaint at our Toll free number [protected], Monday to Saturday between 8:00 A.M. to 8:00 P.M.

Regards,
Team Yamaha