[Resolved] Yamaha Motor India — offer product not received | |
Hi team, I have purchased bike (Mt 15 lv) from yamaha on october'2019 not now a days. When i purchased on that time there was a special offer for rider jacket still not received. Even called up your support team so called customer service. There was a advisor name was ranjitkumar. He didn't gave proper response. When i tried to talk with superior person he didn't transfer the call as well he put call on hold approximate 08:00 mintues too long hold. The call duration was 48:00 minutes i don't understand why he put me on hold too long. He didn't allow me to speak with any one of the supervisor. He said there is no supervisor available. I believe in working hours there was atleast one supervisor available on floor. Even some where he was on rude over the call. Is this way to handle your valuable customer. My concern was when i get my rider jacket. When? Where? Requesting you to give me proper resolution. The advisor said that yamaha team called up so many times but i didn't respond. Its not possible i have call records no one called up me didn't receive any of call from you guys. If you want i will share you my calls records. I want that rider jacket. When i purchased i was eligible. I'm not goona let it go. Regards, Sandeep yadav. Was this information helpful? | |
Aug 9, 2021 Complaint marked as Resolved Yamaha Motor India customer support has been notified about the posted complaint. Verified Support Aug 12, 2020 Yamaha Motor India Customer Care's response Dear Sandeep yadav, We regret for the inconvenience caused. We request you to please provide details of your complaint at [protected]@yamaha-motor-india.com, so that we can process the complaint further. The following details are mandatory: User name Mobile number Email id Chassis number Nature of Complaint Concerned dealership Retail date Address (if possible) You can also register your complaint at our Toll free number [protected], Monday to Saturday between 8:00 A.M. to 8:00 P.M. Regards, Team Yamaha | |
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Distt. Gautam Budh Nagar, Noida, Uttar Pradesh, India - 201306
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