[Resolved]  Yamaha Motor India — orion motors, bangalore

Address:

Bangalore, Karnataka

The worst ever experience i have ever had. I am an owner of a tata car, a herohonda two wheeler for the past 15 years and i do regular service. Recently i bought a yamaha FZ for which i neeeded a full and complete service. The basic problem for which i gave was for the rear tyre problem. The service incharge( orion motors, yamaha, bangalore) informed me that the bike had a problem with the fork, chain, battery, brake and so and so excluding the main problem of rear tyre( for which i was consulted). they gave an estimate of Rs 11000/- for the service. I was shocked and asked to do the most required one. After the service, the service incharge called me for the delivery and the final bill came to Rs 7000/-. I have to travel 25km in bangalore city to reach the service point. Inspite of the busy schedule i reached on time for the pick-up. To my dissapointment, i was shocked to see that the basic problem for which i submitted the vehicle for service, that is rear tyre is NOT DONE!!!. air was leaking from the tyre. Rest all unnecessary jobs was done!! On enquiry, the incharge informed me that the rear rim(which was defective according to him) was out of stock and could not change. Ok, I agree... Why did he not informed me three days back on submission of bike?? Why did ne not informed me before delivery?? The incharge told he will take two more days and get it done. I said NO, and payed the bill and asked to deliver the bike.. On starting the bike, I NOTED THAT THE FRONT BRAKE WAS NOT WORKING AT ALL!!! I was shocked, what primary check-up of bike was done?? NOT even the brake!!!.. On further checking, the REAR BRAKE was not proper!!!... This is unpardonable and this will be taken to the concerned higher authority. What if this would have caused serious injury?? A serious action is to be taken for the protection of all the customers in future.