Hi All,
I would like to highlight the second instance happened with me.
I am a person owning FZ25, and also regularly service with Yamaha service centre @ VRB(speed) auto Yamaha.
After the last service done around 13000km, running almost another 3k kms, a rattling (tappet) sound started. I called to RAKESH VERMA, and shared the engine issue even with Tarun. Before that i have visited the service centre n show the bike to Umesh, he said k engine khula hai na isliye noise hai ( a lack of mechanical knowledge). If a customer is saying upfront there's a issue in the engine, he ignored the same.
When i took the bike to service centre to show to Rakesh Verma, even he was ready to inform the mechanic to prepare the job card and look into the bike. Such a excuse he gave that let the part come, then will look into it.
I have ordered the part and informed me that it will be delivered available 0n 10feb, but till date no one called me for the same.
This shows how much unprofessional team working with service centre, from top to bottom. In directly they are ruining the BRAND NAME in the market. They are ONLY INTERESTED TO SELL THE AMC, ETC unnecessary parts to customer even if there's not needed to replace the parts.
I have been given a commitment from the RANDHIR & RAKESH, we always there to help u, but no one took the initiative to look into my bike.
I GAVE AVAILED EXTENDED WARRANTY ON A THOUGHT OF SERVICE CENTRE SUPPORT, but it FAILED.
Because of these people I have SUFFERED A LOSS.
I WANT YOU TO TAKE SERIOUS ACTION AGAINST THESE ABOVE SAID PEOPLE.
EVEN I WILL TELL NOT GO TO VRB SPEED AUTO YAMAHA FOR SERVICE. THEY ARE LOOTING THE CUSTOMERS RATHER THAN SOLVING THE ISSUE.
Today when i called to CUSTOMER CARE, THE CSE (SHWETA), also did not help me to raise the issue.
This shows how UNHELPFUL PEOPLE WORKING WITH YAMAHA.
PLUS I WILL SHARE AS A GOOGLE REVIEW, LET EVERYONE KNOW THEY YEAR THE CUSTOMERS.
Regards,
Vaibhav Padia
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