[Resolved] Yamaha Motor India — poor after sale service | |
I have purchased a yamaha fz bike on 28.10.16 with engine and maintaince/ service of bikes has been carried out from authorized service station time to time. On dated 14/1/18 the bike was serviced at authorised service station as per schedule and after servicing a small noise in chain set was noticed and the bike was taken to another authorised service station on 18/01/18 and after check up service person informed that looping of the chain set (Oiling/greasing) is not being carried out during servicing and there will extra charges for same. I agreed for said job work and paid the billed amount and after the job work bike functionally was ok with little bit noise from chain set but i ignore it and after passing of 10-15 days rust appears on bike chain. I spare my time again and again approached dealer on 26.02.18. I described the same to service engg. Present but he doesn’t provide any satisfactory answer about ques. That why rust appears on chain within one month of looping job work. It means job work has not carried out properly. The service engg. Replied that it may be due to a) environmental factors i. E. Due to rain, weather conditions it means that there is a design fault, inferior quality material used and yamaha has to cover the chain set in order to minimize rust. B) looping has to carried out on every 500-700 km if not rust will appear. I replied that i am running the bike from past one year and why the same has not appeared earlier but no satisfactory response provided and i have been again charged for looping.) from the above discussion two observation has been carried out 1. Repair/servicing is not satisfactory carried out at above mentioned service points. 2. Design fault/inferior material used in bikes. Compliant also lodged to yamaha but no satisfactory response has been provided. Was this information helpful? | |
Apr 20, 2018 Complaint marked as Resolved Yamaha Motor India customer support has been notified about the posted complaint. Verified Support Mar 20, 2018 Yamaha Motor India Customer Care's response Hi, Greetings from Yamaha, We request you to please provide details of your complaint at [protected]@yamaha-motor-india.com, so that we can process the complaint further. The following details are mandatory: User name Mobile number Email id Chassis number Nature of Complaint Concerned dealership Retail date Address (if possible) You can also register your complaint at our Toll free number[protected], Monday to Friday between 8:00 A.M. to 04:30 P.M. Regards Team Yamaha | |
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Distt. Gautam Budh Nagar, Noida, Uttar Pradesh, India - 201306
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