[Resolved]  Yamaha Motor India — poor bike service

Address:

Bangalore, Karnataka, 560046

Hello,

This is regarding my bike service with your yamaha service center. I gave my yamaha fz bike for servicing on 30th october 2017. I got my bike after service (Very poor service) on 10th november 2017, which is after 14 days. I am explaining the issues and my bad experience in detail for your better understanding.

Name: jijesh m

Bike model: yamaha fz (Ka03 jc 4249)

As i met with minor accident i gave the bike for service and replacement of few damaged parts on 30th october. It has been clearly explained so many times about the issues which should resolved and parts which should be replaced. The service guy noted these things in his service book and updated the amount. As my home is nearby, i have visited your service garage so many times and reminded about the issues and part replacement. At last on 10th november they have agreed to deliver the bike after service, but i was totally disappointed with the condition of the bike.

01. Alignment is not correct: major issue happened after accident is with the alignment of the bike. But these service people not checked these issues and delivered the bike without doing anything as they are not expertise or capable for checking or resolving this. This service center doesn’t have any expert mechanic. Only one guy i can see, but he is not at all capable of doing anything.

02. Suspension issue: the suspension of the bike is not up to the mark and some sort of noise is coming after accident, still the issue remains same.

03. Mudguard and headlamp of the bike has been replaced without informing and the old mudguard and headlamp was in good condition. I am wondering why these things replaced.

04. Once i notified few things still not replaced (Silencer cover), they have replaced the same by removing from one of the new bike which they displayed in the showroom for selling.

In short, it is totally disappointing that a world class company which is having a good brand value is allowing these kinds of people for looting money. I paid 7600 rupees and still all my issuesproblem exist and i lost my money and lost trust with yamaha.

Below you can find the address of the service enter where i had this bad experience:

Whitefield yamaha

(A unit of autocrank llp)

Authorized dealer for yamaha motor pvt. Ltd

P-1 devasandra industrial estate, whitefield main road

Mahadevpura, bangalore 560046

Mobile: [protected]

Awaiting your feedback for further action.

Bill of these service not yet received, as they updated it will be sending through e-mail, still not received.

Regards,

Jijesh m