[Resolved] Yamaha Motor India — Poor first servicing of my fzs v2
S
Sayantan Mukherjee
from Kolkata, West Bengal
Address:
Kolkata, West Bengal, 700060
Website:
www.Yamaha.india.in
The first servicing from Aquad Yamaha Kolkata is not satisfactory. Is this companies policy that in first servicing they don't do anything about engine oil change and chain lube? The major drawback a customer cannot see his bikes during servicing. I found a leak in my rear tire and to prepare the puncture I also told them to see the conditions of breakshoes and the puncture boy asked me did u do your first servicing? I told yes even I did within 20 days of purchase. But the astonishing part that none of my wheels were opened nor the breakshoes cleaned, so it's very embarrassing. My friend just bought an Apache 200 cc just with me he serviced his bike yesterday and he told me that TVs service centre opened both of the wheels and cleaned the breakshoes and polished with grease.May companies service policy differs !
Was this information helpful?
No (0)
Yes (0)
Nov 4, 2016
Complaint marked as Resolved
Yamaha Motor India customer support has been notified about the posted complaint.
Verified Support
Oct 03, 2016
Yamaha Motor India Customer Care's response Dear Sayantan Mukherjee,
Greetings from Yamaha.
We request you to please provide details of your complaint at [protected]@yamaha-motor-india.com, so that we can process the complaint further. The following details are mandatory:
User name
Mobile number
Email id
Chassis number
Nature of Complaint
Concerned dealership
Retail date
Address (if possible)
You can also register your complaint at our Toll free number[protected], Monday to Friday between 8:00 A.M. to 04:30 P.M.
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score. Read more