Yamaha Motor India — poor service and low response rate with irresponsible behaviour | |||
This is regarding my fz25. I have bought the vehicle from charaple motors, islampur in december 2017. Meter reading is approximately 31000 kms as of now. Rto passing number is mh10cy 2347. I was facing vibration problem and some unusual noise from engine was noticed. I immediately taken the bike to samarjeet yamaha, pune. Its been almost 3 weeks now, still there is no precise fault detection been done regarding the problem. Using the trial and error method, one by one things are been checked. First i had been told the problem is regarding the crank, then after told that the problem is regarding the clutch drum, and today i have been told that the problem is regarding the bearings. The bike being in warranty i am not able to uderstand why this much time delay is caused. No one has the calliber to uderstand the exact problem and now the authorised dealer has raised his hands saying me and yamaha have to deal internally and get this sorted. The dealer is not responsible for the issues and not going to get the bike cleared and keep it as it is. This is really pathetic answer and not at all accpetable. I was facing problem since last 2 servicing i have done. I had even mentioned about the problem i am facing for gear shifting, and excess vibrations noticed while driving. Unfortunately and carelessly it was not been taken that much seriously and just regular bike servicing was done. My bike is under warranty and the warranty letter covers all affected parts, as its clearly written over there. All documents are provided already to respective yamaha dealers. Still yamaha is trying to raise their hands and giving irresponsible answers and not working on my vehicle. Was this information helpful? | |||
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Yamaha Motor India customer support has been notified about the posted complaint. Verified Support Oct 01, 2019 Yamaha Motor India Customer Care's response Dear Partha Deshpande, Greetings from Yamaha, We request you to please provide details of your complaint at [protected]@yamaha-motor-india.com, so that we can process the complaint further. The following details are mandatory: User name Mobile number Email id Chassis number Nature of Complaint Concerned dealership Retail date Address (if possible) You can also register your complaint at our Toll free number [protected], Monday to Friday between 8:00 A.M. to 8:00 P.M. Regards, Team Yamaha Oct 03, 2019 Updated by Partha Deshpande The detailed complaint is already been raised on the Yamaha Portal. No response from there too.. I have raised a compliant here only after doing all necessary formalities and waiting for the revert and conclusion from Yamaha for more than enough time. Refer attached complain details. Request you to please not kill the time anymore and conclude with my Bikes concern at earliest.  Verified Support Oct 04, 2019 Yamaha Motor India Customer Care's response Dear Partha Deshpande, We regret for the inconvenience caused. We request you to please coordinate with the concerned Authorized Yamaha Service Centre. In case of any issue please feel free to contact us at [protected]@yamaha-motor-india.com or Call us at Toll Free Number:[protected]. Regards, Team Yamaha India | |||
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Distt. Gautam Budh Nagar, Noida, Uttar Pradesh, India - 201306
Even the service provider is not receiving satisfactory revert backs from Yamaha.
This doesnt go with the image Yamaha carries in the market. Its been almost a month my bike is at Yamaha service station and still unresolved and treated.
Pathetic..!! Really...