[Resolved] Yamaha Motor India — poor service by naman auto yamaha panvel

Ankitbhishikar

from Mumbai, Maharashtra

Address:

Nandanvan Complex, opp. Panvel Industrial Estate, HOC Colony, Panvel, Navi Mumbai, Maharashtra 410206, Raigad, Maharashtra, 410206

I gave my bike for an engine related problem to Naman Auto Panvel on 16th Oct 2019. They conveyed that the parts need to be ordered and they will be available in 7 days and i will receive my bike within 15 days. Todayafter one month still not received the bike and after many follow ups I still get an answer that Parts have just arrived but Crank needs some work and they still cant confirm by when I will receive my Bike. This is very poor service and just a way to make long bills for consumer. Yamaha India has a very poor complaint forum for Consumer.

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Dec 25, 2019

Complaint marked as Resolved

Yamaha Motor India customer support has been notified about the posted complaint.

Verified Support

Nov 22, 2019

Yamaha Motor India Customer Care's response Dear Ankitbhishikar,

Greetings from Yamaha,
We request you to please provide details of your complaint at [protected]@yamaha-motor-india.com, so that we can process the complaint further. The following details are mandatory:
User name
Mobile number
Email id
Chassis number
Nature of Complaint
Concerned dealership
Retail date
Address (if possible)
You can also register your complaint at our Toll free number [protected], Monday to Friday between 8:00 A.M. to 8:00 P.M.

Regards,
Team Yamaha

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Comments

AbhijeetBhilare

from Mumbai, Maharashtra

I am Abhijeet Bhilare.Purchased bike from Pune location.After 10, 000+ km i found that my FZ25 both front shocks absorbers are having oil leak.Issue not resolved after changing oil seals.Front shocks absorbers cost more than 8000rs which is very high.Can you please help me in this regards ??
I am having Yamaha Extended warranty.

Yamaha Motor India Customer Care's response, Nov 25, 2019

Verified Support

Dear Abhijeet Bhilare,

Greetings from Yamaha,
We request you to please provide details of your complaint at gosocial@yamaha-motor-india.com, so that we can process the complaint further. The following details are mandatory:
User name
Mobile number
Email id
Chassis number
Nature of Complaint
Concerned dealership
Retail date
Address (if possible)
You can also register your complaint at our Toll free number 18004201600, Monday to Friday between 8:00 A.M. to 8:00 P.M.

Regards,
Team Yamaha