[Resolved] Yamaha Motor India — Poor service centre - Orion Motors Bangalore

Madz_23

from Bengaluru, Karnataka

Address:

Bangalore, Karnataka

I own FZs I have complaints with the display and reporting to the service centre guys from 4 th service (now am in 7th service- paid). Every time I raise an issue they keep ignoring and give blame reason to win time. I have warranty covered for this but they are not willing to replace it. Not sure whether the process is tedious or they want the warranty to expire so they can make some money. And generally also the service is very poor. Definitely some action has to be taken so tat consumers don't suffer.

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Aug 14, 2020

Complaint marked as Resolved

Yamaha Motor India customer support has been notified about the posted complaint.

Dec 23, 2014

Updated by Madz_23 I own FZs I have complaints with the display and have been reporting to the service centre guys from 4 th service (now am in 7th service- paid). Every time I raise an issue they keep ignoring and give blame reason to win time. I have warranty covered for this but they are not willing to replace it. Not sure whether the process is tedious or they want the warranty to expire so they can make some money. And generally also the service is very poor. Definitely some action has to be taken so tat consumers don't suffer.

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Comments

Yamaha Motor India Customer Care

from Pune, Maharashtra

Verified Support

Dear Customer,

We regret for the inconvenience caused to you.
Request you to please register your complaint at at [protected]@yamaha-motor-india.com or call at out toll free number[protected].
The following details are mandatory:
User name
Mobile number
Email id
Chassis number
Nature of Complaint
Concerned dealership
Retail date
Address (if possible)

Thanks,
Team Yamaha

Prashy Wavez

from Delhi, Delhi

The worst ever experience I have ever had. I am an owner of Yamaha SZ-R. The basic problem for which I gave was for the oiling. The service in-charge( Orion motors, Yamaha, Bangalore) informed me that the bike had a problem with engine and it will cost me around 6-7k. They gave an estimate of Rs 7000/- for the service. I gave my bike on 8th November 2014 and they ask me to come after 3 days. I went on 11th Nov 2014 my bike was on same position, no even touched by any engineer. I asked service in-charge about this he told me we don't have man power to do the work. Now what the hell I should do with his less man power. He asked me to come after two days, I agree on it. Again same result. Now he told me he will call me from front, you don't come again n again. Finally my bike has been delivered to me on 19th Nov 2014. That was my first disappointment with Orion Motors. After few days of riding bike I got same problem on 2nd December 2014. But because of my busy scheduled I wend there on 22 December 2014. I did not tell them that I serviced it recently. And engineer told me same issues whatever last time happened and was asking for same amount. I told him I recently did these fixes and showed him bill also. Then he told me I need to see and talk to my in-charge.I told him to talk in front of me. He did but they were talking in Kannada, I understood some part. He was saying that we already charged for this. Now they again started same game of delaying service. I went there thrice but everyday they are saying few more days. Now today is 07 Jan 2015 and I did not got any call from Orion motors. Its been almost 17 days. I am spending Rs.100 every day to go to my home-office-home. Is Yamaha will take responsibility of this amount. This is not acceptable and this will be taken to the concerned higher authority.