[Resolved] Yamaha Motor India — poor service complaint

 
1 Review
India
 vaibhav134u2 on Dec 24, 2019
Hi,

I have an r15 version 2 bike (Ka 15 ca 9449) which is being not running well from past year. I got it to the yamaha authorized service center in bangalore several times but they did very terrible service. You can check my old services but i never been satisfied with the service even once in past year.

Before also my brother raised the complaint regarding the very terrible service we got from your authorized service centers. Both the perfect riders service center in the bannerghatta main road and in the lalbagh road. Give very bad service.

My bike engine was making some awful noises when it was going above 60kmph but both of the service center were unable to resolve it for me yet. I got more than 7 services done in the past year but still it make the same noise.
I was having problem in the body fitting of my bike but still they didn't able to fix it for me.in each service, i have put it to get it fixed but in the end of the day it stay still the same broken and noisy.

In one of the service, the service guy said they have to remove one of the screw from the front body as they said it was broke but they didn't show me that. And afterwards my front body also start making noises and yet till now they didn't have a single screw to get it fixed. It been more than 8 months. Don't you people have a single spare screw?? I didn't ask to put it for free but at least put it there and fix the problem.

In my last service, they said they get the body fixed but the next day only my bike body part's got broken in the mid of the highway. You can assume how terrible it will be that the bike body broke in the middle of the highway when it was going above 80kmph. How much damage that broke piece that fall on the road would did.
When i reach back to the service center they told me that some other body part connected to my bike's back body is damage due to which it would have fall. Seriously they just found after the accident happen? Did they see it before when they were fixing up the body or the just confide it in so that i again have to go back and make another service for that separetely.

Also in the last service i got my handle fixed and on the next day only i got to know there is some leakage happening from the bearing. It was not happening before i get that service done. So either the it was got damage during the service and they confide it again to get more money in the next service. Or the damage was there before and they were so pathetic or ignorant they they didn't even notice it or ignore it to get me fixed in the next service.

Seriously, i am totally fade up by the type and standard of the service i am receiving from your authorized service center. If you can't provide the good standard service do let us know, we won't give damm about your bikes, there are other brands also in the market which can provide good bikes as well as good services.

Sir i have wasted more than 50k in the bike in the past year and yet again my bike is broke and not yet fixed. Also they always somehow got the bill amount around 10k in each service. And in the end they said, sir if you got any problem you can come back anything. Do you think the customer is jobless idiot?? The customer is a freeloader?? Do you think cutomer is a fool and is always free to stay on your schedule and keep screwing his whole day for your pathetic services??

I got my last 3 services done under the supervision of the manager of the store and the service was still awkward and pathetic. It took them 2 services to get my suspension fixed. Can't they just get it fixed in one service?

Sir, now you tell me what i should do and before suggesting do check my last 7-8 service i have got it done. And one more thing,

One more thing, on my last visit to the service center, i asked them to give me the copy of the invoice of my last 6 services but they refuse to give me that.
Complaint marked as Resolved Feb 19, 2020

Complaint Status


[Dec 24, 2019] Yamaha Motor India customer support has been notified about the posted complaint.
Verified Support
Yamaha Motor India Customer Care's response, Jan 18, 2020
Dear Sir,

Greetings from Yamaha,

We request you to please provide details of your complaint at [protected]@yamaha-motor-india.com, so that we can process the complaint further. The following details are mandatory:
User name
Mobile number
Email id
Chassis number
Nature of Complaint
Concerned dealership
Retail date
Address (if possible)
You can also register your complaint at our Toll free number [protected], Monday to Friday between 8:00 A.M. to 8:00 P.M.

Regards,
Team Yamaha
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    Yamaha Motor India - poor service complaint