[Resolved]  Yamaha Motor India — ruthless behaviour of the technicians & worst service quality

Address:Chennai, Tamil Nadu, 600100

This complaint takes reference to the service which i had recently got it done at shanti motors on sept. 11th or so at velachery. My bike is yamaha fz-s version-1.
First of all, the technicians who are working there are really uncivilized. They use un-parliamentary words in front of customers and literally abusing them. If i am not wrong, the person's name is saravanan.
I had an issue with the self start and that was recorded during the time when i gave it for service itself. But when i got it serviced i found that the headlight is not functioning. Immediately it was reported to the service center and they had told me to come the next day for repair. I had gone there for the next two consecutive days and they were not bothered to do service. It was during this time, mr saravanan (Technician) started using abusive languages.
And i must say, out of all the service centers i have visited, this is the worst. The condition of my vehicle is even deteriorated as it was before. Now within a month of the service, lot of problems have sprung up.
The technician, out of frustration (In the two days when i visited) didn't assemble anything properly and i had it done locally.
Really frustrated with yamaha and planning not to invest in yamaha vehicles hereafter.
Was this information helpful?
No (0)
Yes (0)
Nov 26, 2017
Complaint marked as Resolved 
Yamaha Motor India customer support has been notified about the posted complaint.
Verified Support
Oct 23, 2017
Yamaha Motor India Customer Care's response
HI,
Greetings from Yamaha,
We request you to please provide details of your complaint at [protected]@yamaha-motor-india.com, so that we can process the complaint further. The following details are mandatory:
User name
Mobile number
Email id
Chassis number
Nature of Complaint
Concerned dealership
Retail date
Address (if possible)
You can also register your complaint at our Toll free number[protected], Monday to Friday between 8:00 A.M. to 04:30 P.M.

Regards
Team Yamaha
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Yamaha Motor India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    72%
    Complaints
    3271
    Pending
    0
    Resolved
    2269
    Yamaha Motor India Address
    Distt. Gautam Budh Nagar, Noida, Uttar Pradesh, India - 201306
    View all Yamaha Motor India contact information