[Resolved] Yamaha Motor India — scooty alpha

guru001

from Dhupgari, West Bengal

Address:

Kolkata, West Bengal, 700028

This is a complaint on a manufacturing defect on alpha model scooty.

The glass on the meter board is coated with some opaque material which is not coming off.

While purchase sales had said it was plastic cover that would come off. The service center says its a manufacturing defect and will need to replace the whole unit with the cost borne by me.

I had bought the scooty in oct 2014 and had complained about it on every servicing thereafter but the service center did not change it.

The service center is - vip park, narayantala (West), prafulla kanan, kestopur, kolkata - 700059.

Your kind assistance in this regards would be greatly appreciated.

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Sep 13, 2017

Complaint marked as Resolved

Yamaha Motor India customer support has been notified about the posted complaint.

Verified Support

Aug 03, 2017

Yamaha Motor India Customer Care's response Dear Guru001,
Greetings from Yamaha,
We request you to please provide details of your complaint at [protected]@yamaha-motor-india.com, so that we can process the complaint further. The following details are mandatory:
User name
Mobile number
Email id
Chassis number
Nature of Complaint
Concerned dealership
Retail date
Address (if possible)
You can also register your complaint at our Toll free number[protected], Monday to Friday between 8:00 A.M. to 04:30 P.M.

Regards
Team Yamaha

Aug 03, 2017

Updated by guru001 Hi,

I have mailed the required details to the email Id provided. Hope to hear back soon.

Thanks for your prompt response.

Aug 10, 2017

Updated by guru001 This has still not been resolved yet. I keep getting a mail from yes yamaha mail id that they tried to reach me on the mobile but could not contact me. I believe that yamaha customer service is just trying to stall this complaint and not acting on it.
I will request Yamaha to kindly initiate replacing the defective part and not try to work around it. Yamaha is a trusted brand globally but only in India can we see such miserable service.