[Resolved]  Yamaha Motor India — Service center Bad behaviour and unprofessionalism

Address:

Sidharth Auto Services-Khandsa Road

Hello,

I went to drop my bike for service today and this is what happened with me,
1. The service guy told me that my 5th free service will be lapsed because from the date of purchasing the 5 service should have been done 4 months prior, and surprisingly i am 4 months late.
2. I mentioned that during the last 2 years, everyone including me spent almost 8 months sitting in home and EVERYTHING was closed, then how could i have visited to the service center, still it was made clear that it is my mistake only and i should have followed the service booklet anyhow!!
3. I have been visiting Sidharth Auto Services-Khandsa Road Gurgaon for servicing for almost a year now, yet noone informed me or alerted me that my service is running behind schedule and i should take care of it. They raised this today after a year as if service department is my responsibility and not theirs.
4. The entries in my booklet was made by the Manager- Mr. Arvind Kumar Singh and not once he told me or guided me that this could be a potential problem. While i confronted him today, he bluntly said that I should have taken care of this and it is not service center's mistake. He rudely refused to my bike's free service which i felt was very unprofessional and not acceptable on his part. If he doesn't know how to deal with customer then he should not be a Manager!!
5. I received a call from an executive from Sidharth Service center on 2md November where she mentioned that my service is due on 9th November, i was out of station last week so i visited today. Then also i was not informed that my service will be lapsed or any such issue is there.
6. Why is everything blamed on customer as customer's responsibility and the service center is not accepting any mistake here. This is very much shocking and completely unacceptable.
I am a loyal customer of Yamaha since more than 11 years now. Before FZS i had Yamaha Gladiator SS125. This rudeness and unprofessional behaviour has happened for the first time with me in Yamaha.