[Resolved]  Yamaha Motor India — service center complaint

Address:

Thane, Maharashtra, 401107

Hi,

I am regular customer of yamaha and for the past 5-6 services the results are not satisfactory and quality of the service is poor. I am trying to summarize the problems that i have faced and i am pretty sure many will be facing the same issues:

1. Half of the time, they focus on number of bike serviced in a day rather than quality. Due to some reason the ignition of my bike was going off while riding and they took 4 service to repair it. I literally had to scream at them.

2. If we report a problem, they dont try to fix it completely. I had a problem with my tail light, they told me to change the charger and didn't do it as they had other bikes and told me to come again but they did changed the foke as it also had some problem. Now the next time they will again charge me for service, they could have done it in one go but as i mentioned they don't focus on quality.

3. They will never ever inspect the bike. Mark my words, they don't inspect bike thoroughly for problems. Even after informing them about the problems, they rarely fix them, forget about finding problems. Because they just need to get done with bikes.

Major problem with them is that they don't have quality staff and the staff keeps on changing. Our bikes are not for testing purpose. I am in no mindset to give my bike to them for any service.

For that matter, i don't want to give it to authorize service centers again, if i don't hear from you. You can check my service records before coming to conclusion about maintenance history and the amount i spend of my bike.

Finally, i feel like i have been looted by your authorized service center.

I have emailed you my personal details and bike details with the message above.

For the record, the service center is apex motors, mira road. They are of no use.