Yamaha Motor India — Service center issues

Address:

B 25 / 403 ABHINAV CHS LTD. SECTOR 9, SHANTI NAGAR, MIRAROAD EAST. THANE

Greetings,
Team yamaha.

My name is dhaval kakadia and i'm from thane - mira road. I own a yamaha r15 s.
I have been facing issues with the service provided for my bike at apex yamaha service center - mira road.

[protected] days back i had given my bike for service since the bike was shutting down on its own. Four days the bike was at apex yamaha service center since few parts had to be changed as well under insurance. I was given the bike (Dt[protected] saying that the service is done and my battery of the bike needs to be changed since it was shutting down on its own. So i decided to put a new amron battery instead of the battery they had in their service center. Now today[protected] itself i was stuck inbetween virat vasai highway for almost an hour because my bike was shutting down again.

My point is that i was told that i need to change the battery and so i purchased a new battery and i got it installed. For almost 4 days the bike was kept in apex yamaha service center and i cannot understand why they were not able to resolve the issue. What have they done for 4 days after inspecting the bike. I submitted my bike in vasai yamaha service center and i was told that the battery charger is not working right.

Now on the basis of the apex yamaha service center guy i got my battery replaced and the actual issue was with the battery charger. For bloody 4 days apex yamaha couldn't understand that, and directly i was aske to change the battery and now the issue turns out to be something else.

Now iv already spent rs.1200 for the battery when that wasn't even a problem and on top of that now i will spent on the battery charger again.

This kind of issues iv already faced with apex yamaha service center mira road in past for wich i had mailed a complaint.

But this time already my time and money both have been wasted because of the apex yamaha service center failing to understand the issues and directly giving the bike to me saying that the battery needs to be changed.

Knowing the current pandemic situation i cannot afford to waste any of my time and money just because apex yamaha service center technicians fail to understand the issues and i have to just blindly spent my money on what they say..

But this time i surely need a revert from your end because i will make sure to take adequate and strict actions against this thing if i don't get any revert from your end inorder to resolve this issue. And also i need the refund for the batterry amount that i have spent. Just beacuse i was told by the service center technician to get my betttry changed wherein the battery was never the issue, the battery charger was the problem.

When i visited today[protected] @vasai yamaha servuce center i was told that there are further technical issues in my bike which is not been rectified by the yamaha service center mira road.

We buy yamaha bike because it's one of the most trust worthy and an amazing machine but this kind of service will not be accepted where my money is wasted just because of apex yamaha service center cannot rectify the issues and blindly ask the customer to spent money on things and replace them.

I'm waiting for a revert as soon as possible.
Name : dhaval kakadia
Contact no: [protected] / [protected]
Bike owned: yamaha r15 s