[Resolved] Yamaha Motor India — service complaint kashipur | |||
I complaint the service centre about the new battery problem which i got fitted in my bike last year. Though it was in warranty period they declined to replace it and refitted the same after charging it. After some days digital metre and head lamp of my bike got damaged due to battery problem. I reported the same to service centre now no one is taking my complaint and asking me to pay for same which could have been avoided if battery would have been replaced prompty. Was this information helpful? | |||
Dec 5, 2019 Complaint marked as Resolved They are mishandelling my complaint. Support team is only listening to their dealer. You are asking/forcing me to pay for the parts damaged due to faulty battery provided by service centre. Leave it even Yamaha has not asking their dealers why they declined to replace battery. Even as on date i have proofs that they have not replaced my bike battery. They fitted some other battery for time being. Yamaha Motor India customer support has been notified about the posted complaint. Verified Support Nov 25, 2019 Yamaha Motor India Customer Care's response Dear Shashank Diwakar, Greetings from Yamaha, We request you to please provide details of your complaint at [protected]@yamaha-motor-india.com, so that we can process the complaint further. The following details are mandatory: User name Mobile number Email id Chassis number Nature of Complaint Concerned dealership Retail date Address (if possible) You can also register your complaint at our Toll free number [protected], Monday to Friday between 8:00 A.M. to 8:00 P.M. Regards, Team Yamaha | |||
 2 Comments | |||
Comments
My request has been closed stating necessay steps has been taken to meet your demand. After that I have not got any call fom neither customer support team nor service centre. After few days now you are saying that you cant replace the spare parts. First of all yamaha provided me the faulty battery. Though i requested to replace it you declined it in first place. Because of this faulty battery there was collateral damagr of all electic items like digital meter, head lamp and tail lamp. Now you are asking me to pay for these damaged item which was damaged due to faulty battery. You people are mishandelling my complaint and forcing me to approach consumer court. I was not expecting these type of after sale services from a MNC.
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Distt. Gautam Budh Nagar, Noida, Uttar Pradesh, India - 201306
Greetings from Yamaha,
We request you to please provide details of your complaint at gosocial@yamaha-motor-india.com, so that we can process the complaint further. The following details are mandatory:
User name
Mobile number
Email id
Chassis number
Nature of Complaint
Concerned dealership
Retail date
Address (if possible)
You can also register your complaint at our Toll free number 18004201600, Monday to Friday between 8:00 A.M. to 8:00 P.M.
Regards,
Team Yamaha