[Resolved]  Yamaha Motor India — Service of bike R15v3

Address:

Mancherial Yamaha authorised showroom.pin code -504208

I own a Yamaha R15v3 monster edition bike. According to Yamaha policy, every service has to be done within 90 days or 3000kms whichever comes first. My 3rd service is scheduled in the month of May, 2020. Due to COVID, company extended the deadline upto 60 days. i.e June 20th, 2020. I went to give my bike for service on September 21st, 2020. That's my mistake and I missed my 3rd service. But, strangely they said, you cannot avail 4th service also. Now they are saying that they extended the service time for only April, may services and the rest of the services will work normal. According to their policy, my next service is 25 days due. Why should I service my bike when I don't travel much in 25 days and actual policies according to Yamaha were 90 days or 3000 kms? They did not send any mail regarding the updated policies and when I asked the customer executive to provide me the link o[censored]pdated policiy, he didn't even send me and said "whether that policy is there or not" . How is that possible? Their customer executives don't even answer our queries and keep on saying " this is our company policy". When I call customer care, they will suggest to visit yamaha showroom and when I visit the showroom they will suggest to call customer care. Is this service acceptable Yamaha?

I did not expect this pathetic behaviour from a reputed brand like Yamaha.