Yamaha Motor India — Service wrongly made clutch assy instead of crankshaft

Address:NADHANII MOTORS METTUPALAYAM 641 301
Website:yamaha vehicle servicing on line portal

I am residing at mettupalayam, i have purchased yamaha r 15 v 3 le abs b9e200 mbl2 dark knight from orpi agencies coimbatore on 29 08 2019 for my son to go to college. He was attend the college by two wheeler only. He have made all services with nadhanii motors mettupalayam.in the mean time we found the small noise from vehicle we gave the vehicle to the service to the find noise where it is coming from the bike at nadhanii motors on 20 03 2021 they intimated the noise is coming from the clutch and they replaced the spares of clutch assembly. After that the vehicle was not used due to corona lock down. Now the colleges were open he again use the vehicle the noise c again came. My son approach the service personnel again they informed the noise is came from the clutch and rework again. He again found the big noise this time we approach orpi agencies service manager he told the noise is coming from crank so you go and rework with nadhanii motors you had service record from the begenning to as on date, they wrongly repair the vehicle's clutch part instead of the crank. We again gave service to nadhani motors they took several days and they do not solved the problem and refused to rework of crank shaft and claim for the warranty period of five years hence i request you to instruct them to repair the crank work were they mistakenly service the clutch other wise they compensate the charges made by the other authorised dealer orpi agencies coimbatore. Kindly intimate me what shall i do further. He will not attend the college without vehicle will be ready.
I enclose herewith r15 purchase and service details bills available with me. Some of the paid service bills were nadhanii motors private software which was not updated in yamaha portal website.
The orpi agencies are ready to service with warranty claim, if the nadhani motors will updated all service made by them in yamaha website portal. Hence i request you to solve the problem as early as possible.
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Yamaha Motor India customer support has been notified about the posted complaint.
Verified Support
Nov 12, 2021
Yamaha Motor India Customer Care's response
Dear Sir,

We regret for the inconvenience caused.
We request you to please provide details of your complaint at [protected]@yamaha-motor-india.com, so that we can process the complaint further. The following details are mandatory:
User name
Mobile number
Email id
Chassis number
Nature of Complaint
Concerned dealership
Retail date
Address (if possible)
You can also register your complaint at our Toll free number [protected], Monday to Saturday between 8:00 A.M. to 8:00 P.M.

Regards,
Team Yamaha
Nov 12, 2021
Updated by parand23
I have been already given all required details to yes-yamaha motors- india. Com mail id and I assured that all the details are true Now The Orpi Agencies given estimated amount will be nearest to Rs. 14'000/- The amount incurred for the service is the not a problem. I have been mentally disturbed for this your Authorised dealer So that your authorised dealer only compensate this amount otherwise the Company will response for this compensation. I expect this compensation from the Authorised Dealer Or the authorisation given to the Company
Nov 13, 2021
Updated by parand23
I enclose here with the details submitted in yamaha-Motors-India. Com

Nov 17, 2021
Updated by parand23
I am not getting any response from Yamaha- Motor- India. Com there is no mail id in the name of yamahamotorindia.com They asked to send the details of the complaint to that noted mail id. I have sent all details about my complaint in very detailed manner. Now what shall I do further

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