[Resolved]  Yamaha Motor India — Since july 2021 pending issue against engine replacement

YAMAHA FZS-REAR DISK BSIV: ENGINE ISSUE (ENGINE AND CHASSIS NO. G3J3E0300198-ME1RG4486J0005770)

WE HAVE BEEN CONTINUEOUSLY SENDING MAILS TO YAMAHA CUSTOMER SERVICE BUT NO ONE SEEMS TO CARE !

This is to inform you that, my vehicle YAMAHA FZS-REAR DISK bearing Engine & Chassis No. G3J3E0300198-ME1RG4486J0005770,
Has severe engine issues due to issues pertaining to your maintenance.

I WOULD LIKE TO HAVE YOUR FEEDBACK AND RESOLUTION FOR THE SAME.

Brief History.
- From the time of purchase, my vehicle has been after every 3000kms, been going ONLY to your service centre for maintenance activities.
- Currently I have made around 18 to 20 trips to your service centre (SINCE PURCHASE)to ensure my vehicle service is been done regularly.
- Please check the history of the vehicle no. TN19-AJ-0835 in your service records to confirm the same.

Further to the same please note.
- Vehicle Value Approx. Rs.1, 10, 000/-
- Total Cost only on maintenance and repairs. Rs. 60, 000/-
- Kms run – 55, 000 Kms

History of accidents or damages:
- NIL !!!

It is really sad that I have to pay such a huge price for maintenance of this vehicle.

Additional Data:
The vehicle had an issue where the gear shaft (which according to even the service engineer) should not have broken, but broke, due to poor quality material was replaced.
- This required the engine to be totally dismantled and Gear Shaft changed.
- After assembly the total engine has been damaged.

I request you, to kindly take some time and check the service history, the amount spent on maintenance and the total invoiced value.

PLEASE SHARE YOUR RESOLUTION AND FEEDBACK ON THE ENGINE ISSUE SINCE I AM NOT GOING TO PAY FOR REBORING THE ENTIRE ENGINE (APPROX. COST RS.18, 000 ~ RS.20, 000/- INCLUSIVE OF ALL CHARGES) FOR A FAULT IN YOUR SERVICE.

Regards,
Jayjit Vinod
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