[Resolved]  Yamaha Motor India — Spare parts not available and service rejection for ss125 bike

I requested for service quote and time of service for my bike SS 125, after driving the vehicle he said some parts has to be changed and the service manager said we will arrange for spare parts then we will inform you about the service. After 10 days I called them for service request service manager said service parts will be ordered on pre payment I said ok what's the charge I will pay. The service manager said we will call you back with the details. After that no response totally 30 days gone like this without any response from service manager not attending calls. Then they said we got some parts you can come for service when I went there they showed some parts like clutch cable, break cable accelerator cable, chain sprocket, fork oil, fork seal. I asked with this how all my problem will get solved? They are saying if you have so many problem in your bike how do we know that? Service manager says Now only you are saying these problems are there how to repair that. I am wondering am i a bike mechanic to order spare parts what I need? During that time They didn't even come near my bike to check what it really need? They are saying change the spare parts we have now then we will see what to do? On what basis I should give my bike to this service centre? Without spare parts how they will repair my bike? Even yamaha is not helping me in for service. I already complained twice in yamaha portal but no reponse. Worst yamaha service. In my life again I won't do this blunder mistake of buying yamaha bike and suggest others to buy yamaha bike.
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Mar 5, 2022
Complaint marked as Resolved 
Yamaha Motor India customer support has been notified about the posted complaint.
Verified Support
Jan 31, 2022
Yamaha Motor India Customer Care's response
Dear Sir,

We regret for the inconvenience caused.
We request you to please provide details of your complaint at [protected]@yamaha-motor-india.com, so that we can process the complaint further. The following details are mandatory:
User name
Mobile number
Email id
Chassis number
Nature of Complaint
Concerned dealership
Retail date
Address (if possible)
You can also register your complaint at our Toll free number [protected], Monday to Saturday between 8:00 A.M. to 8:00 P.M.

Regards,
Team Yamaha
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