[Resolved]  Yamaha Motor India — staff behaviour and service

Address:	Erode, Tamil Nadu, 638002
Website:	[email protected]

I have given my yamaha fz s version 2 bike for service in supreme yamaha today. 13th september 2018. After checking they have intimated all those details and told that will i get the bike tomorrow. I have told ok for that. They have called me back at 07.20 and intimated that the chain sprocket is damaged a little and so it will make sound. I have intimated that it is only 15000 kms only last time changed the sprocket. But they have intimated that it won't come after that. But while changing the sprocket they have told that it will come more than 25000 kms. Why are they giving false comments. If it won't come they don't want to tell anything right. They are giving false comments and now telling that it won't come after 15000 kms and have warranty till that kms only. Why fake promises. And she calling at 07.20 pm they have told to come and pick the bike. I have asked for the amount to be paid. They have told that will call back after confirming. They have called back by 07.26, call made by the person named geetha and she have told that the amount to be paid is 1825 rs and the service billing has closed so come and get the bike by tomorrow morning. I am ready to take in the morning, but why these false conversation. At first called and intimated to come and pick th e bike. Then after 10 mins called and insisted not to come because they have closed the transaction in the billing.
Mainly i have to intimate one thing that this is my 15th service in this supreme yamaha. And this is the third time getting this kind of worst service. First time i had not intimated. Second time have logged complaint and they have reacted like anything. Now the same happens after three service. Where is your service going in this competitive world. I am damn sure that i am not comijng back this long way from coimbatore to erode just for service. I am having more places to go with and they are also seeking for us. Take it in mind that you are not the only one who are doing service. Thank you for the service that you have did for me these many years. You have spoiled your brand name because of these kind of staff's in the branches. Make sure they are well prepared before recruiting. And also make sure that don't hire and please recruit.