Yamaha Motor India — Two Wheeler Fascino Hybrid Disc Std

Vishnu Jayan

from Ernakulam, Kerala

Nov 30, 2021

Address:

PERINGHAT MOTORS - 2021-22 PERINGHAT BUILDINGS, ERNAKULAM ROAD, ALUVA - 683 101, ERNAKULAM DISTRICT GSTIN/UIN: 32AATFP2701J1Z8 State Name : Kerala, Co

Dear Sir/Madam

I have booked a matt black colour Fascino and the dealer Peringhat Motors Sub dealer registered a metallic black vehicle and the found their mistake only at the time of delivery and so they delivered me their old test drive matt black colour vehicle next day saying that it was the one they registered but when i got the RC book by postal it also shows metallic black colour and also with in 2 months of purchase the horn is not working and the body parts got immense vibration and now the entire wiring kit and fuse of vehicle blown up and the vehicle is now at damaged condition and still Mr Savan the Sub dealer from whom i purchased vehicle is not responding, so kindly do the needful for finding a solution

+3 photos

Was this information helpful?

No (0)

Yes (0)

Yamaha Motor India customer support has been notified about the posted complaint.

Verified Support

Dec 08, 2021

Yamaha Motor India Customer Care's response Dear Sir,

We regret for the inconvenience caused.
We request you to please provide details of your complaint at [protected]@yamaha-motor-india.com, so that we can process the complaint further. The following details are mandatory:
User name
Mobile number
Email id
Chassis number
Nature of Complaint
Concerned dealership
Retail date
Address (if possible)
You can also register your complaint at our Toll free number [protected], Monday to Saturday between 8:00 A.M. to 8:00 P.M.

Regards,
Team Yamaha

Dec 16, 2021

Updated by Vishnu Jayan I have already registered the complaint at Yamaha motor India. com with all the above mentioned details and didnt got any response that is why i registered here. I am very disappointed with the pathetic customer support from yamaha motors and also from dealer staffs and it is now almost 15 days passed and there was no solution available from the dealer and when contacted today i got very rude response. So i will also advice anybody who are going to book any yamaha vehicle think twice otherwise you will regret later like me and i have now lost my 1 laksh rupees and now i have to move legally for getting justice since no support is getting from the company