Yamaha Motor India — Two wheeler - yamaha fascino 125 - long pending warranty service

Address:NO.20/9, SRINIVASAN STREET, CHETPET, CHENNAI - 600031

I paid adv. amt of Rs.50, 000/- May month due to pur. of yamaha fascino 125. i am not get single call from the concerns. i went directly to the showroom & asked Br. manager Mr. Ganesh, mob .no.[protected] & Mr.Viswanathan, mob.no.[protected] why they have not deliver the veh. they have not answered my query. I escalated them to refund the money but they overcome the issues, the said they made mistakes & raised the bill & dc on march month itself. so they request me to buy the veh. if not, they loose the job. finally i bought the said model bike after 2.5 months. from your Paras Yamaha on August. a few days ago, i got some prob.in the bike but i thought when i do the first serv. get it cleared. after reached 1000 kms. i left the vehicle in your Paras Yamaha, Chennai serv.cent.on 6.12.21, 5.05 pm. one lady who is taking care the serv. said that serv. persons left the day so she told me to leave the bike outside take the key & come on 2mw 9.30am. son went to the serv. centre 7.12.21 9.45 am no one take the bike for serv. i called Mr.vishwanathan he took the phone & said to wait 10 mins. your serv. person came & chkd my veh. & gave the serv. report for warr. serv amt not exceed rs.750/- at 2.00 pm got the serv. DC & deliver within 2 days. week ago, i did not get single call from concerns. I am keep on calling your ser. manager Mr.Saravanan mob.no.[protected] & above sales persons, they not pick a call . i went to the serv. know my veh. status they said, some cable bitten by rat so they told me to do under paid serv. i explained them very clearly till date b4 left for serv. it was running, so not happened by my end. i requ. them to do under war. serv. & deliver. till now i am not get my veh. it is lying in your serv. past 1.5 months. above 5 times i met your concerns, but they did not give any proper feed back, no calls, refused my calls & made me mental stress . Kindly go through my complaint, consider this & help me to do under warranty service & deliver soon WAFD.
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Yamaha Motor India customer support has been notified about the posted complaint.
Verified Support
Feb 16, 2022
Yamaha Motor India Customer Care's response
Dear Sir,

We regret for the inconvenience caused.
We request you to please provide details of your complaint at [protected]@yamaha-motor-india.com, so that we can process the complaint further. The following details are mandatory:
User name
Mobile number
Email id
Chassis number
Nature of Complaint
Concerned dealership
Retail date
Address (if possible)
You can also register your complaint at our Toll free number [protected], Monday to Saturday between 8:00 A.M. to 8:00 P.M.

Regards,
Team Yamaha
Mar 01, 2022
Updated by jashyosh
S.E.Revalakshmi
[protected]
[protected]@gmail.com
Chasis no.ME1SEG424MO125941
Warranty free service long pending but they are charging for that?? How
Paras Yamaha, Annasalai, , Chennai
Retail Date: 06.07.2021
Mar 01, 2022
Updated by jashyosh
Updated by jashyosh
S.E.Revalakshmi
[protected]
[protected]@gmail.com
Chasis no.ME1SEG424MO125941
Warranty free service long pending but they are charging for that?? How
Paras Yamaha, Annasalai, , Chennai
Retail Date: 06.07.2021
Service given on 06.12.2021
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