[Resolved]  Yamaha Motor India — UNDER WARRANTY COVER SERVICE COMPLAINT

My yamaha scooter alfa purchased Veh no TN59 AD 4673 from Srinithi motors sub dealer /agent of sollaimalai anna nagar branch Madurai Tamilnadu pin code 625014, my complaint is it was a rough shuttering noise observed near clutch cover area of engine when i was riding the vehicle with my family after noticing this i informed to srnithi motors for a complete check up and rectify the fault, but hence the complete workshop is with main dealer sollaimalai and my vehicle is handed over to them, at this point they removed engine completely without informing me for removing of clutch cover /door assembly for a brand new scooter is this really the quality of product to be sold or level of standard which pass all level of test and certification . and out of all MR. senthil mech incharge a very fine acting gentle man replied to my query when i was asked to pay the ex pence cover to repair/service my vehicle which is not done by sollaimalai it is done locally in non-standard procedure due sollaimalai is not given or provided by yamaha company the specific tools to repair / service my scooter, my question is why a customer been put in very sick situation like harassing by asking the repair expense when the vehicle is not even completed it second service with engine not even touched 1500km now it is like creating a doubt / fear that weather i am opted for a non standard un reliable company product / dealer / scooter which can only give me such experience to this low level of customer satisfaction / service from m/s sollaimalai dealer can you kindly look in to cause of defect and way of meeting the customer complaints when it is manufacturer defect, your attention and care will be highly appreciated on quick action on the above said until getting a solution i will not take my scooter from srinithi motors avaniyapuram madurai, Tamil nadu. customer Jasmine Dinakaran MOBILE 91-[protected]