[Resolved] Yamaha Motor India — urgent!! complaint - dealer/staff

 
1 Review
Bengaluru, Karnataka, India
 S.Dinakar Dina on Dec 30, 2019
Hi team,

This is regarding the complaint related to the rc (Registration certificate) which is not provided by yamaha bike showroom - "orion yamaha bangalore".

I have purchased the bike fzs-fi version 3.0 on 03-may-2019; it's been 7 months and still now i didn't get my bike rc. People in the showroom are not providing any information related to this and not sharing the respective dealer or manager's information as well.

After multiple follow-ups, now (On 23-dec-2019) they are asking 350 rupees for hsrp registration.
Please note, this hsrp registration for the two-wheels rule is effective from apr-2019 in karnataka as per my knowledge.

This is a miss from the showroom as i have purchased on may-2019 and i have already paid 1000 rupees for ind registration.

When i checked with rto personals they mentioned there is no charge for hsrp registrations.

Could you please help checking this issue and update me as earlier as possible.
*if the hsrp registration 350 rupees is mandatory as per the showroom then, what is the penalty they have for me to ride without rc for 7months.

Note: below is the exact dealership information and it is not present in the list.
Showroom details: orion yamaha bangalore #65/7, s. M. Industrial estate, agara post, sarjapur main rd, bengaluru, karnataka 560102 phone:[protected]

I have already raised the complaint from the yamaha portal but still it's pending.
Please consider this as priority and help resolving it.

Regards, dinakar
Complaint marked as Resolved Feb 19, 2020

Complaint Status


[Dec 30, 2019] Yamaha Motor India customer support has been notified about the posted complaint.
Verified Support
Yamaha Motor India Customer Care's response, Jan 18, 2020
Dear S.Dinakar Dina,

Greetings from Yamaha,
We request you to please provide details of your complaint at [protected]@yamaha-motor-india.com, so that we can process the complaint further. The following details are mandatory:
User name
Mobile number
Email id
Chassis number
Nature of Complaint
Concerned dealership
Retail date
Address (if possible)
You can also register your complaint at our Toll free number [protected], Monday to Friday between 8:00 A.M. to 8:00 P.M.

Regards,
Team Yamaha
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    Yamaha Motor India - urgent!! complaint - dealer/staff