[Resolved] Yamaha Motor India — vibration issue when releasing clutch and grinding noise when on chain sprocket

Robert 7850

from Chennai, Tamil Nadu

Address:

600087

Hi, robert from chennai. I have purchased fz v2.0 in january 2018, exactly in one year time i come across a vibration issue when releasing the clutch once bike was well heated and an issue with the chain sprocket were while running it creates a grinding sound near the small sprocket of the chain (Near engine). For this issue i went to authorized showroom repeatedly i din't get any proper solution on it. I have done with 4th service of my bike yesterday but still, the issue was not resolved. I have contact yamaha customer service many times but always they are assigning someone to check who have no idea to resolve or troubleshoot the issue, finally, they are coming up with no issue report, yamaha should think about if there is no issue why should i want to waste my time with them?

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Feb 19, 2020

Complaint marked as Resolved

Yamaha Motor India customer support has been notified about the posted complaint.

Dec 23, 2019

Updated by Robert 7850 Status of the above complaint-

I got a call from Yahama, While explaining an issue call was disconnected and not yet called back.

Verified Support

Jan 14, 2020

Yamaha Motor India Customer Care's response Dear Robert 7850,

Greetings from Yamaha,
We request you to please provide details of your complaint at [protected]@yamaha-motor-india.com, so that we can process the complaint further. The following details are mandatory:
User name
Mobile number
Email id
Chassis number
Nature of Complaint
Concerned dealership
Retail date
Address (if possible)
You can also register your complaint at our Toll free number [protected], Monday to Friday between 8:00 A.M. to 8:00 P.M.

Regards,
Team Yamaha