[Resolved]  Yamaha Motor India — worst experience at subhash auto bilaspur road pataudi

Address:bilaspur road near sabji mandi pataudi, 122503

I have submitted my yamaha fascino at subhash auto bilaspur road near sabji mandi pataudi under accidental claim with scratches on the front & left side & also at the left back part. The whole incident suspect is dharmender who lie to me in many ways attach bill for your reference. He was the one who talk to surveyor of shri ram insurance (My 2 wheeler insurance company) regarding the whole accidental case. After surveyor visit he replaced all the parts which was affected or scratched, he almost replaced all parts after the approval of the surveyor without informing me about the estimated cost for replacing the parts. I have submitted my fascino on 02-sep-19 & it was repaired & handover to me after 27 days that is on 29-sep-19 at 18:00 pm after clearing the bill in cash of amount rs 14634 which was beyond my expectations due to large amount of billed he prepared. Any way i have paid the whole amount in single shot & he told me that in entire bill rs 10500 was approved by the insurance, so i was ok with that but in actual i have received the rs 4700 only till time & i asked him daily why i have received less than half amount but about the rest money, so making me excuses every time, that your left pending amount will be clear after diwali but i am not getting any amount till time because of the lie by dharmender & he over charged me in the name of replacing the parts & also after completing more than 40 days i have faced issues on regular intervals. I almost visited more than 15 times including my office off & public holiday for
Problems arises after handover.
1- oil leakage on second day after handover
2- engine unwanted noise.
3- forget to fixed the back indicator wire due to which i nearly meet an accident.
4- complete body noise even after installing new parts.
5- jerks on low speed.
6- self start problem.
7- fuel consumption increases.
I am fully cheated by the person even after spending 14.5k & highly dissatisfied. I want that company take action against him or return my extra paid amount & also resolve my facing issues on regular intervals.
All detail like engine no, chasis no, vehicle no mentioned on the attach bill
+2 photos
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Jan 23, 2020
Complaint marked as Resolved 
Yamaha Motor India customer support has been notified about the posted complaint.
Verified Support
Dec 19, 2019
Yamaha Motor India Customer Care's response
Dear Shubham Parashar,

As per your discussion with our Customer Care Executive. Please do coordinate with concerned Yamaha Authorized Dealership.

In case of any issue please feel free to contact us at [protected]@yamaha-motor-india.com or Call us at Toll Free Number:[protected].

Regards,
Team Yamaha India
Feb 11, 2020
Updated by shubham parashar04
I have visited again on the request of Yamaha customer executive for resolving the issue but no getting the desired results even after several visit. I visited at Yamaha Pataudi Showroom last month & told them even after paying 14.6 K bill i was facing the issue in Engine Knocking sound at the time of running & for broken part in Headlight they suggest me welding, i have paid RS 50 for welding & RS 200 for greasing in Engine & they said now it working fine.
But after completing all the greasing after opening the engine section & welding activity my Fascino Handle vibrated after staring engine or even at the ideal stage & look wrong weld due to which it seems bend at right end. I do not understand that how many times i have visit again & again for resolving the problems which i have faced since first day of handover.
I feel cheated by the staff over there & want to take action against the agency for their negligence & improper work ethics & also want refund or compensation of my paid bill.
Complaint comments 

Comments

Not getting resolution of my problems which i have faced from the day one. I think Yamaha services are worst & there customer complaint resolution is also very poor. Not getting any solution from there end.
My Fascino Scooter condition getting worse after every mile because of the poor service & cheated by the Yamaha Pataudi Service Employee for solving the issue which occurred.

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