[Resolved]  Yamaha Motor India — worst experience - fzs fi v3

Address:

Thiruvananthapuram, Kerala, 695310

This is to let you know about the worst experience i am getting for the last 5 months from yamaha.
I have owned a fzs fi v3 mat blue machine before 5 months. Around 300 kms after the first service i have noticed an annoying sound from the engine. When i checked with the service center, they told me that the engine valve is loose thats why the sound. They tightened it and returned the bike. But after 700 kms again the sound started. Immediately i reached the service center and again they done some adjustments. But when i checked on running, noticed the sound is still there. Again i reached service center and they ignored to check the bike and asked me to run the bike till 4000 kms to check if the sound disappear automatically. But no changes occurred and they again tightened the valve during the second service. But i couldn't find any changes in engine sound. And when i informed the service center they asked me to bring the bike and they will go for warranty and replace the faulty parts. Again i reached service center and handed over the bike. After 3 days i got a call from service center and they was saying there is no issues with the parts and asked me change the engine oil to the one which is using for r15 v3, fully synthetic.. Bike is still on road and passed 4500 kms.
And now the shock absorber of the bike is not working. Again reached service center, they confirmed the issue and told me they have booked for new parts as it is not available with them and will reach the parts in 3 days. And when i checked with them after three days they are now asking me to wait for 12 more days and use the bike till then. I need the bike to reach office and i have to ride around 14 kms daily. Please make it clear how could someone ride a bike all these distances with out a working shock absorber through the rough indian roads.

And one more thing, i have already paid the amount for extended warranty at the delivery time of the bike and till now i haven't got the papers..

Is this kind of support should i expect from a world class manufacturer?

This is not the first time i am getting a faulty product from yamaha.. I took a fascino 3 year back and during the ride at night i noticed the head light is not pointing one the road at all. I reached service center and they done reset of the parts twice to correct the issue. But still direction of the head light is not perfect. Even after this i chose yamaha for the second time because of my love towards yamaha machines. And now i have lost all the trust in you guys. Being from a middle class family, 1 lack 17 thousand rupees is a huge amount for me and i am having sleepless nights after the delivery of my bike.

With all respect, i demand to take back the vehicle and refund the amount.

Vehicle dealer : santhosh motors, varkala, trivandrum, kerala

Services done : shreya motors, attingal, trivandrum, kerala

Kailas k raj
Contact number : [protected]