[Resolved]  Yamaha Motor India — worst experience in showroom service center

Address:Bangalore Rural, Karnataka, 562123

Hi,
This is prashant from bangalore,
I had given my bike "fz" no "ka 04 hz5493" service to samruddhi wheels nelamangala, bangalore. With below points
- fork disc seal leakage
- battery issue
Once service completed went to receive bike showroom incharge and technician told fork seal change and battery changed like that got feed back nd handed over bike to me.

Next day found oil leakage in disk and huge abnormal sound from bike,
Again went to show room to check the same thy told seal not change we need to change and supervisor telling chain was loose due to same sound is coming and technician is telling due to wheel bearing issue it's coming, now we don't have spare come tomorrow like that they said and sent back.

Questions is-

1) how to believe the showroom people?

2) whether thy how done service or not?

3) why wheel sound is coming after service?

4) why they lied like seal changed?

5) why they are not responding properly for there mistake?

Kindly take necessary action or else i'll go to consumer court

Thanks
Prashant
[protected]
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Oct 21, 2017
Complaint marked as Resolved 
Yamaha Motor India customer support has been notified about the posted complaint.
Verified Support
Sep 05, 2017
Yamaha Motor India Customer Care's response
Dear Prashant,

Greetings from Yamaha,
We request you to please provide details of your complaint at [protected]@yamaha-motor-india.com, so that we can process the complaint further. The following details are mandatory:
User name
Mobile number
Email id
Chassis number
Nature of Complaint
Concerned dealership
Retail date
Address (if possible)
You can also register your complaint at our Toll free number[protected], Monday to Friday between 8:00 A.M. to 04:30 P.M.

Regards
Team Yamaha
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