[Resolved]  Yamaha Motor India — worst service from cag yamaha

Address:

Coimbatore, Tamil Nadu, 641035

Dear sir/ madam,

This is naveen from coimbatore +[protected]
On this tuesday,[protected] morning i gave my yamaha ray z for service (Tn 38 cb 8110) with the following points at cag yamaha, sathiyamangalam road, coimbatore.

1) engine oil change (Done)
2) gear oil change (Done)
3) tail lamp bulb change (Done)

4) fork problem when passing through speed breaker hearing some noise (Not done)
5) left side cover not properly closed (Not done)
6) head light problem (Not done)

A call from your company on the next day morning as your bike is ready for delivery.
I cross checked with the lady staff is all the things have done. She replied with yes.

I took the vehicle by 7:15pm and felt very unsatisfied with the above points which has not been rectified.

Next day morning i came and contacted service person with the points which have not been done. They took the vehicle and almost i spent my 1hr time there to get my vehicle back. As the time was running long, i went in 2 times to ask is it was ready?
On the 2 times the service person who was attending my vehicle was speaking on a phone, which i realised he would not do the service properly.

Then the service person went for a test drive and gave me as the problem is solved.
I believed and started to office as i have to be there. After 2 or 3 kms the sound came back from the fork and it seems the person used some screwdriver to open & change the light switches which damaged the outer layer (Image attached). The side door problem was also not fixed..

Really am unsatisfied with the service from your company in such a way with irresponsible persons.
I am not interested to give the vehicle for the next services at your company. I am sorry to tell you this.

Thank you

Naveen. S
+[protected]