[Resolved]  Yamaha Motor India — Worst servicing experience

Address:Ward no 2, Mangaldoi, 784125

The front disc brake of my FZ V3 FI was not working. I made a visit to this dealer situated at Mangaldoi, Ward No. 2, 784125. I had to wait for 6 hours from 11am to 5pm (approx). The impression I had was that they had no knowledge about how the front disc needs to be repaired. First, after a 2 hour long wait of inspection, they asked me to change the Major Kit and I agreed but unfortunately nothing was solved. Alsp, they filled DOT3 instead of DOT4 fluid in my braking system and when I asked them about this mistake, they tried to confuse me that this was done to clean the braking system. Later they did another inspection and told me that the ABS system is damaged and told me to order it which they told me was priced around Rs. 11, 600/-. I asked how that was possible since the ABS indicator was indicating according to Service Booklet. They had no answer to that and were instead manipulating me to believe the same. I resisted and didn't order and moved out of their service center after 6 hours of inefficient service and instead more problems with the brake. I do not have any invoice to prove the same as they didn't provide me one for the labour costs. Also, very cleverly they tried billing me even for the DOT3, unfortunately they failed. To my fortune later, a self employed mechanic outside of Yamaha helped me get the job done without changing the ABS controller within an hour. I am complaining about this late, because I wanted my bike to be repaired first and then get into this. Please do the needful at your end or employ some serious people. Most people around Mangaldoi do not go for Yamaha just because of this inefficient, painful servicing experience, has spread word of mouth. The mechanic was a nice guy though but two other guys were just involved in confusing and manipulating customers into ordering costly parts and consumables. They believe most o[censored]s are just fools around.
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Sep 23, 2022
Complaint marked as Resolved 
Yamaha Motor India customer support has been notified about the posted complaint.
Verified Support
Aug 22, 2022
Yamaha Motor India Customer Care's response
Dear Jahangir Ziaul,

We regret for the inconvenience caused.
We request you to please provide details of your complaint at [protected]@yamaha-motor-india.com, so that we can process the complaint further. The following details are mandatory:
User name
Mobile number
Email id
Chassis number
Nature of Complaint
Concerned dealership
Retail date
Address (if possible)
You can also register your complaint at our Toll free number [protected], Monday to Friday between 09:30 A.M.to 6:00 P.M.

Regards,
Team Yamaha
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