[Resolved] Yamaha Motor India — Yamaha Alpha service at Sri Motors

Venkataraghavan Narayanan

from Bengaluru, Karnataka

Address:

600033

I bought Alpha in July 2015 from Sri Motors. I used to give my vehicle for service in Ekkaduthangal service center. Since the service was poor there, I started giving in Valasaravakkam. It is marginally better than Ekkaduthangal. I have used two wheelers of other brands earlier. Comparing with them, the service in Sri Motors is very poor.
1) Poor cleaning. Cleaning is done by security when the customer comes to take the vehicle.
2) I observed petrol level reduces considerably. There is no proper response to that.
3) While taking the vehicle for service, technicians do not check the vehicle for issues (that the customer may not feel/report) and while delivering, technician does not explain the services carried out to the customer.
Few months back, I have complained to Yamaha India. But I don't see any improvement in service.

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Apr 28, 2017

Complaint marked as Resolved

Yamaha Motor India customer support has been notified about the posted complaint.

Verified Support

Mar 08, 2017

Yamaha Motor India Customer Care's response Dear Venkataraghavan Narayanan,

Greetings from Yamaha,
We request you to please provide details of your complaint at [protected]@yamaha-motor-india.com, so that we can process the complaint further. The following details are mandatory:
User name
Mobile number
Email id
Chassis number
Nature of Complaint
Concerned dealership
Retail date
Address (if possible)
You can also register your complaint at our Toll free number[protected], Monday to Friday between 8:00 A.M. to 04:30 P.M.

Regards
Team Yamaha

Aug 21, 2017

Updated by Venkataraghavan Narayanan Useless service. Hostile attitude towards customers