[Resolved]  Yamaha Motor India — Yamaha authorised spare parts stockist sold very old, used and electroplated suspension inner tube as brand new.

I bought for my 1986 model Yamaha Rx100, front suspension inner tube from Remya Agencies, Authorised Yamaha stockist, Kollam, Kerala 691001. But they supplied very old, used inner tubes again electroplated and packed as brand new inner tubes. They charged Rs. 3, 350/- for two. I could have used only for less than a year. Once I noticed the oil leakage on the suspension, the workshop people dismantled the suspension and found that the electroplating from the tube has gone.

So they have cheated me knowingly by selling the duplicate inner tubes. As per the stockist, they said this items are supplied by yamaha motors directly and if I have any complaint, do it directly with yamaha. I want yo know what can you do in this matter.

Yesterday, I have sent a complaint by email to the customer care email id of yamaha motors and haven't received any response so far.

Looking forward to receive a favourable reply from you soon.
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Aug 13, 2021
Complaint marked as Resolved 
Yamaha Motor India customer support has been notified about the posted complaint.
Verified Support
Dec 10, 2020
Yamaha Motor India Customer Care's response
Dear Rxmathew,

We regret for the inconvenience caused.
We request you to please provide details of your complaint at [protected]@yamaha-motor-india.com, so that we can process the complaint further. The following details are mandatory:
User name
Mobile number
Email id
Chassis number
Nature of Complaint
Concerned dealership
Retail date
Address (if possible)
You can also register your complaint at our Toll free number [protected], Monday to Saturday between 8:00 A.M. to 8:00 P.M.

Regards,
Team Yamaha
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