[Resolved]  Yamaha Motor India — yamaha fascino battery failed in two months of purchase

I purchased Fascino Scooter from Keerthan Motors, Chennai-600 058. Vide Tax invoice No : GST/0026/18-19 (tax invoice from Sun Motors, Anna Nagar Chennai 600 102) dated 05-Apr-2018.

I am not satisfied with the product. I agree that Fascino is successful scooter in market, with this belief I bought this scooter and have faced FAILURE that my electric starter was not functioning properly. I addressed this failure during my first service on 10-July-2018, Job Card Serial Number 1829, Keerthan Motors, Chennai 60058. After completing first free service they removed battery from vehicle and asked me to run vehicle without battery two days I struggled with my leg kicking (why I should buy scooter with electric starter???) again I asked them about my battery they installed some other OLD battery (not the one I purchased with scooter).

Now the reply from Keerthan Motors sub-dealer is that the battery which was originally supplied during my purchased got failed and I need to run the scooter with their supplied spare battery. This is totally not acceptable to me.

1. How come well known JAPANESE TECHNOLOGY battery gets fail in two months duration / 1600 Kms running?
2. If the battery fails with in warranty period dealer need to ensure of replacing brand new battery with NEW BATTERY WARRENTY CARD.
Now I am running my scooter with unknown old battery provided by Keerthan motors. I do not know the health of this battery if I am lucky the battery will function else this also get failure for which I do not have warranty card to claim failure if be.

Great service by JAPANESE TECHNOLOGY to INDIAN NATION.

I lost faith in trusting the casual approach by dealership management. In a word I simply wasted my money in choosing his product. Customer care systems also so casually designed that consumers always there to have PAIN and manufacturers always enjoys pleasure.

Deeply disappointed.

K Gopalakrishnan