[Resolved] Yamaha Motor India — Yamaha fz25 bike

 
3 Reviews
Chennai, Tamilnadu, India
 rajagopalan.rs
Proof of this complaint is available in all fz25 forums and even yamaha knows well,

All the fz25 customers have three major manufacturing defect issue facing from the day one of purchase, we are around 100+ fz25 owners are posting our complaints to yamaha-motor-india without any proper response like convincing all the customer by saying its the design we made for customer and we cannot make any changes on this or that and making the customer to return back to home leaving the issue as it is. The issue i am pointing to is life threatening head light aoh.

1. Head light on fz25:
We may see all the manufacturers are moved to bs4 version post april1st, our yamaha has made a head light in a short span and got approval for the same, but practically speaking we are unable to see any objects more than 10 feet in traffic situations, when a opposite side vehicle pass us. More over many o[censored]s escaped for major accidents. The given information has taken from whatsapp, xbhp and other social media's from the fz25 owners, so its 100% confirmed that this is making our life very seriously.
Taken many times to the service centre after 100kms experiencing this issues, but the svc technitians are just trying to adjust the light focus not to improve the power of the light or visibility, low beam is not covering few metre where as the high beam is not much wider, hope you can imagine the risk on driving this vehicle on highways in night time.

2. Tappet & rattling noise:

Almost all the owners are facing this tappet & rattling noise in their bike, yamaha has suggested to provide a tappet clearance in the first service but most of owners have crossed 1000kms and the completed the first service still we are facing the tappet & rattling noise, yamaha r&d has no response for this issue, even on of the owner has changed his new bore head by the yamaha technician, but the problem persist all the time, especially when the engine runs after few minutes.

3. False neutral issue:

We have a very hard gear shifting from the day one we bought this bike, most of the new engine has this issue, in 250 cc case it may take long time to get smooth, but we are around 1000km + and the yamaha recommending to adjust this on our first service, but i have done 100 + kms after my first service still, i am facing gear shifting issue on 1st gear neutral and 2nd gear, its really very hard to shift gears and lost few shoes due to this issue. Hope this is also a serious case when driving on traffic if the shifting gears are not proper then it may leads to dangerous accidents.

We owners have made many complaints to yamaha and still awaiting for their response but yamaha is still wasting our time to go and meet the service centres and leaving our bike for 3 or 4 days for test.

Don't they have an r & d team to look their models to have it tested before launching? Why they are killing our time and money invested with this bike,

Saddest part is last couple of weeks i am not getting and communication from yamaha on this issues and our mails are not getting any response.

Other than this issue this particular bike model cannot be challanged with any other manufacturer in india. Hope this bike will be successful model if we corrected the above mentioned complaints. Do know when yamaha is going to respond us with some good resolution rather then making us to waste our time and energy on contacting service centre daily in the morning time for this three different issues especially.
Complaint marked as Resolved Jul 30, 2017

Complaint Status


[Jun 21, 2017] Yamaha Motor India customer support has been notified about the posted complaint.
Verified Support
Yamaha Motor India Customer Care's response, Jun 29, 2017
Dear Ra Rajagopalan.rs,

Greetings from Yamaha,
We request you to please provide details of your complaint at [protected]@yamaha-motor-india.com, so that we can process the complaint further. The following details are mandatory:
User name
Mobile number
Email id
Chassis number
Nature of Complaint
Concerned dealership
Retail date
Address (if possible)
You can also register your complaint at our Toll free number[protected], Monday to Friday between 8:00 A.M. to 04:30 P.M.

Regards
Team Yamaha
Verified Support
Yamaha Motor India Customer Care's response, Jun 29, 2017
Dear Ra Rajagopalan.rs,

Greetings from Yamaha,
Please share your contact details - Mobile Number and Email Id

Regards
Team Yamaha
Complaint comments  2 Comments     Updated: Share0Tweet0

Comments

We have a complaint on bike black smoke but they will not solve it .they will saying that this is engine problem you will pay 10000 then they resolve this .
Yamaha Motor India Customer Care's response, Jun 29, 2017
Verified Support

Dear Deepak,

Greetings from Yamaha,
We request you to please provide details of your complaint at [email protected], so that we can process the complaint further. The following details are mandatory:
User name
Mobile number
Email id
Chassis number
Nature of Complaint
Concerned dealership
Retail date
Address (if possible)
You can also register your complaint at our Toll free number 1800-420-1600, Monday to Friday between 8:00 A.M. to 04:30 P.M.

Regards
Team Yamaha
This very accurate description of issue. and it exist in all fz25 motorcycles. Till now there is no solution provided by yamaha.. I dont seee anypoint yamaha asking for customer phone number.and other details. This issue exist for all fz 25 users. I would suggest avoid FZ25 bikes if you are going for new vehicle as its not refined bike. May be you can look for other Yamaha models.. but definatly avoid fz25
Yamaha Motor India Customer Care's response, May 17, 2019
Verified Support

Dear Harshil,

Greetings from Yamaha,
We request you to please provide details of your complaint at [email protected], so that we can process the complaint further. The following details are mandatory:
User name
Mobile number
Email id
Chassis number
Nature of Complaint
Concerned dealership
Retail date
Address (if possible)
You can also register your complaint at our Toll free number 18004201600, Monday to Friday between 8:00 A.M. to 8:00 P.M.

Regards,
Team Yamaha

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