| Address: | Motor vehicle dealer in Sriperumbudur, Tamil Nadu |
I brought a bike in November 2019, I had damn confidence in Yamaha bike quality and service quality.
as I expected bike quality is good and mileage also good enough, I never compared my bike with any other model or brand because I feel satisfied with that bike.
but after every service, I keep on facing issues like,
1. Chain sprocket keep on loose - In 2 years 2 times used to change chain sprocket ( 18k KM)
2. while installing the Yamaha charge port in the Yamaha service center, the technician removed the pilot light connection and connected it to the charger port. they did not even have knowledge of wiring or installation.
3. without fuel injector cleaning, they charge an amount for fuel injector cleaning during paid service but they do not share the report of my fuel injector and engine.
4. during disc brake pad change, slightly bent the disc and have rubbing sound after brake pad installation.
5. after changing the accelerator cable, not routing the cable properly,
6. in general service not even lubricating properly, we should be the expert to validate and ask all requirements one by one. they do not service what Yamaha service plan or customer complaints and what we pay.
7. 1st fuel takes cover open and tank lock removed.
8. 2nd time, during the 5th service damaged the fuel tank cover, after several inquiries and complaints with customer care. I ask for CCTV footage of service but they say not have servicing footage only have footage for bike handover which is the entrance of Yamaha service where my bike stand.
9. not acknowledge their mistake and even during service they make damage and charging to customers. as a customer we want our bikes in good condition, we paying for their mistakes.
10. labor charges or not as per Yamaha labor cost defined in Yamaha website, if in service they 10 parts even minor or major. they put 10 labor costs for each part, other than that ask for general service.
11. even 1 time my bike met an accident, but they do not inspect it completely after that accident I faced my bike tyre was worn out 1 side and I check with a Yamaha service expert they said it may be due to type quality.
I replaced the bike's rear tyre with my own money and in new bike tyre also facing the same. last week my bike's rear tyre bearing got damaged inside and unable to move the bike even 1 meter. I thank god, that god saved my life. if my bike bearing was damaged at high speed on highways for sure I would die on-road but it happened while crossing the toll that time I drove slowly and during braking, this happened.
this is my overall experience with the Yamaha FZS - VI V3.0 model.
I don't want to spend money anymore for this bike - worst tank design and no.1 worst service quality that Yamaha has here.
Instead of having authorized Yamaha service, we are happy to go with local bike mechanic service, at least true for what we pay.
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