[Resolved] Yamaha Motor India — yamaha service center - bike given to service center again. charged me twice, bike problem not yet solved. | |||
My number [protected]. Dear yamaha, I strongly don't believe in your service center any more. My bike is not starting and i have a rear break issue, so i gave the bike on 14th of november as a emergency service in pearl yamaha, anjayiah nagar, kondapur, hyderabad. They said they will check it on 16th november and tell me. They said fuel motor not working need to repair it and for break issue they said to change break pads.in the evening time they called and said bike is ready. I was so happy to hear and i went there to collect the bike. Even then i enquired is the bike ok now. They said everything is fine. Later that day when i tried to start my bike, my display/speedometer suddenly stopped and started displaying again. I noticed it 3-4 times and mailed to you and even pearl yamaha service center. No one responded. I called the manager of service center. He asked me to bring to service center. I gave my bike again after 5th day of service they said they will give in the evening, later they called in evening and said not able to find problem and will give on monday, same repeated and said they will give on monday... Monday they called said need two days time, wednesday i called them will it be ready, they said they will give in evening, i called again in evening they said they will give tomorrow, tomorrow that is thursday (Today[protected] went to service center. One mechanic recognised me and said bike is not ready. He called the job sheet filled guy he said it is ready. But still my break is not fixed and for electric problem they called on tuesday said they will change rr unit. It is the problem so we need to change. I asked them is it necessary and are you sure you need to change that? They said yes you should change or there can be chance of engine failure. So i asked them to change. Now the thing is... When the mechanic started the bike same issue is being seen... I asked him same thing.. He said may be battery weak. He asked how old is battery i said it's 1.5yrs still i have warrenty. This point i said even during giving bike to the service center i have warrenty if i need to change battery i will change i said. Even contacted the service center they said to bring the battery we will exchange of any problem is there.. Now that mechanic is saying battery problem. I don't think he checked my bike properly and took almost 6 days to service my bike and simply said rr unit need to be changed. It costed me rupees ₹2800. Now he says battery issue. If he thoroughly checked my bike it would be not necessary to buy that rr unit right. Ok let's suppose think rr unit failed, problem has to be rectified right? Problem is still there, i'm still facing the issue. And i have given bike as complain to service center again... Now they again charged me the labour charges. If they fixed it for the very first time why should i pay the price for service twice? Though i payed money twice is my problem solved? No right. Then why should i unnecessary pay money? Please don't rob us like this Why should i pay money again if the service of bike is not done properly. A total of 2800+500 loss for me Will you return my money back? Even the problem is not rectified What should i do now? Was this information helpful? | |||
Jan 25, 2020 Complaint marked as Resolved Yamaha Motor India customer support has been notified about the posted complaint. Verified Support Dec 19, 2019 Yamaha Motor India Customer Care's response Dear Kavilikatta Bharath Kumar, As per your discussion with our Customer Care Executive. Please do coordinate with concerned Yamaha Authorized Dealership. In case of any issue please feel free to contact us at [protected]@yamaha-motor-india.com or Call us at Toll Free Number:[protected]. Regards, Team Yamaha India | |||
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