Apr 09, 2023
Updated by Meeran sana Respected Sir/Madam
To
M/s. Hameeda Autos, Yamaha Dealer Ship,
Tirunelveli Town
Sub: Service in deficiency and misguided wrongly- disturbed with mental agony and stress - Reg.
Ref: 1) My complaint in person and over phone dated 3.3.2023, 4.3.2023, 5.3.2023, 6.3.2023,
7.3.2023, 8.3.2023, 9.3.2023, 10.3.2023, 11.3.2023. 12.3.2023, 13.3.2023, 14.3.2023, 15.3.2023, 16.3.2023 and 17.3.2023
2) My complaint in Person with G.M on 18.3.2023 while taking delivery of the two wheeler
3) My Email dt 19.3.2023, whatapp to G.M[protected] dt 19.3.2023 and Service Engineer –
[protected] dt 19.3.2023 and Gmail and whatapp to the above Nos on 20.3.2023
4) Your Email dated 20.3.2023
5) My Email dt. 21.3.2023, whatapp to G.M[protected] dt 21.3.2023 and Service Engineer –
[protected] dt 21.3.2023
6) My Email dt. 22.3.2023, whatapp to G.M[protected] dt 22.3.2023 and Service Engineer –
[protected] dt 22.3.2023, 23.3.2023, 24.3.2023, 25.3.2023, 27.3.2023 and 28.3.2023
With reference to the above I regret to inform you that I have not received any proper response and solution from your goodself to solve my grievance though several complaints have been lodged. I have purchased brand new LCX 125 model Blue Colour FASINO model year 2020 on 27.2.2020 in my wife’s name RAJAB NISHA nearly Rs.1, 00, 000/- on ready cash from yourself Hameedha Autos, Authorised Dealer YAMAHA, No.1499/1A, 1B, Near Parvathi Theatre Joint Bye Pass Road, Tirunelveli Town – 627 006, Tamil Nadu. (Fascino Reg. No. TN72BQ/6786)
Regular and periodical service has been done by yourself (above dealer) in time. Now the above Fasino was kept in your show room since 28.2.2023 to 18.3.2023 due to heavy sound raised in the Engine. Last time Service has also been made by yourself on 18.2.2023 and paid Rs.1400/-. The Service Engineers and Managers of your show room informed that the rear alloy wheel and the Crank Shaft has been damaged so sound raised etc. It will be replaced and estimate cost about 15, 000/- will be paid etc. including labour charges. After separation of the Engine the amount may be increased etc. I terribly shocked to hear this. The Fascino running Kms is just 16, 000 only. I informed them and the GM that the Crank Shaft is the main one in the two wheeler and rear alloy wheel will not surely be damaged within 16, 000 Kms etc. The above officials (Company) is giving silly reasons like due to apply brake while riding etc. The GM informed that he did not know about this and told me to contact Yamaha Customer Care No and Email ID. I felt with mental stress.
I have already visited the same authorised showroom many times to solve the issue and contacted the GM. My wife also have visited the authorized show room many times. You are not in a position to hear and safisfy the customer’s demand. You simply told irresponsible reply that you will contact Yamaha Company and inform the defect etc. I am not satisfied with your response and disturbed with stress and mental agony by your irresponsible response.
I am fully and totally upset mentally as well as physically with mental agony and stress.
I demand for replacement of my two wheeler or refund of the paid money as soon as possible. You have not accepted and told me to do anything which you are ready to face. The damages are made only by your childhood and inexperienced service side engineers and mechanics. No knowledgeable and experienced service workers are not working in your show room since 2017 when the show room opened. It means no permanent workers. The childish workers are learning two wheeler mechanism from customers two wheelers which are coming to your show room for service like me. The workers under your service side are shifting and moving minimum 2 to maximum 6 months to another company. It proved that the workers neither covered under EPF Act nor covered under Professional Tax. Then only your workers wrongly guided me and replaced the rear alloy wheel and crank shaft around 16000 kms etc. My wife have paid for the above replacement charges Rs.14000/- including labour charges Rs.2300/- and taken the two wheeler from your show room on 18.3.2023, while taking delivery of the two wheeler, I again and again requested the GM in person that the above fault is completely in your side and Kindly do the needful sir etc. But the GM told me to contact Yamaha Company Customer Care etc. The GM not reported the defects to Yamaha Company also. The GM told that I myself should contact Yamaha customer care service etc.
I never did not expect such an irresponsible answer from the
GM like you in this situation. I am suffered and suffering a lot with mental agony and stress for the past 16 days. You should inform the above defects to Yamaha Company and find a solution to my grievance. You have totally failed to do so.
I would appreciate it if you could organise the same without any further delay. I look forward to settling this matter amicably. If, however, the matter is not satisfactorily resolved from you within 7 days I will consider taking further action and will file complaint with the appropriate consumer agencies through Consumer court. You are held responsible for the consequences thereof whatsoever. CRANK SHAFT and REAR ALLOY WHEEL WOULD NOT HAVE BEEN DAMAGED within 16000 kms ONLY IT IS IN YOUR LABOURERS FAULT. I never and ever heard about such damages taken place in any company vehicle in any where. An early action in this regard which will highly be appreciated and solicited.
I herewith enclosed the related documents and photos for your kind information and necessary action sir
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[protected]@gmail.com
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[protected] Forwarded message[protected]
From: Hameedha Autos <[protected]@gmail.com>
Date: Mon, 20 Mar 2023, 6:28 pm
Subject: Re: Service in deficiency
To: MEERAN SANA <[protected]@gmail.com>
Dear San,
We can understand that you have requested for your vehicle Parts warranty. But since your vehicle covered 3 years and as per our Warranty policy we couldn’t able to provide warranty for Post warranty vehicles.
Hence we cant process your bill amount refund request. This is for your kind information
And If you need any clarifications, Kindly visit our showroom we will assist you.
Note:For your kind information we didn't damage any parts of your vehicle
Regards
Hameedha Autos
With reference to the above cited Email reply I request to inform you that you should carefully go through the contents of my complaint then only you should reply. You simply replied in the name of given reply like lame stories. My complaint is CRANK SHAFT and REAR ALLOY WHEEL WOULD NOT HAVE BEEN NEVER DAMAGED within 16000 kms ONLY IF IT IS IN YOUR SIDE FAULT or YAMAHA COMPANY FAULT. You have informed that your labourers did not damage my parts of the vehicle. How can it be possible regarding the crank shaft and rear alloy wheel damaged within 16000 kms. It may be duplicate parts which is sold by you. You should enquire and report it to Yamaha Company. The damages will never be taken place in any Company two wheeler in any where around 16000 Kms. You should report all these things to the Yamaha Company Executives, Service Managers and Representatives. You are negligent and not informed these things to your Yamaha Company. You have failed to satisfy the customers grievance. All are shocked to hear about the nuisance and nonsense taken place in my two wheeler which is purchased in your show room.
In the above cited Email you have replied that If I need any clarifications, Kindly visit your showroom You will assist me. It is ridiculous. I have already many times visited and contacted the GM in person and explained my grievance. The GM simply and derelictionly told that he did not know about anything.
I already informed to the GM in person many times that the above fault is completely in your side. You have not reported the defects to Yamaha Company also. You told that I myself should contact Yamaha customer care service etc. I did not expect such an irresponsible answer in this situation. I am suffered and suffering a lot with mental agony and stress. I again and again reiterate that You should inform the above defects to Yamaha Company and find a solution to my grievance. You have totally failed to do so.
I demanded for replacement of my two wheeler or refund of the paid money as soon as possible. You have failed to do so and you are not only cheating the customers with improper inexperienced and temporary labourers and mechanical workers who are working in your show room but also cheating the Government without remitting Employees Provident Fund under Labours Act as well as the Corporation without remitting the Professional Tax and running the Show room without these things for the past 6 years since 2017 onwards. No proper response though several complaints have been lodged in this regard. It proved that you have nothing to say and accepted the fault in your side sir.
If however the issue is not satisfactorily resolved from you within a couple of days I will consider taking further action against you for which a consumer complaint will be filed with the appropriate consumer agencies through Consumer court. You will be held responsible for the consequences thereof whatsoever.
Awaiting your favourable response with anticipation.
Regards
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