YashTel — hopeless customer care and service

Address:

Mysore, Karnataka, 570022

I had applied for a new internet connection with this isp over 15 days ago,
They had promised me that it will be installed in 5-7 days and i did wait for that and yet no connection

I have been following it up with the customer care team every day from last 6 days, and i get the same response from their team saying it will be done tomorrow, that tomorrow never came till now.

After my frustration level is reached, i had to shout at them then asked for a manager to have a talk then this lady shruthi called her self as the manager, addressed my issue and repeated the same statement again and again... That it will happen by tomorrow.

There is no system for them to talk to customers and they dont follow any parameters, they get the update of the work from the customers rather than get an update their technical team.

The cabling was done at my place, however they still dont have that update with them. I dont know for what sake they record the calls. Good for nothing.

Never ever choose this service.

If yashtel is looking into this complaint,

I want you to take strict action or train them on your customer care.
Shruthi
Madhu
Mrudula
Tulusi

Till now there is no action taken by them except the false promises.

See if it can be escalated to high level

Regards,
Karthik h v