YashTel — internet issue not solved even after informing how badly i need to connection

I am facing internet issue from yesterday and there is no response from the customer care on when its going to be fixed. If you cant manage the users and thier issue why dont you people just shut the internet service and pay our money back,

This is second time i am being faced such issue and no response from the yashtel customer care service.

I am working in it sector and working from home with such pathetic service provider makes working life very tough