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YashTel

[Resolved]  YashTel — issue not rectified, 3 days so far

Address:Mysore, Karnataka

Yashtel is worst in customer service. I logged a complaint that internet is not working from wednesday evening. I sent the complaint in their whatsapp. Thursday they created a complaint but none followed up on it. After calling the service person directly on friday afternoon he came checked and said it was fiber issue, other team needs to get it fixed. But i didn’t have any followup calls or any short of work fixing it. I clearly stated to the person i have some work to be accomplished i need internet connectivity asap. But no progress so far. Also they are not following up on the tickets we create. Only after we follow them back, checking out if there are any ticket created already.

Getting frustrated out of the customer service
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Oct 1, 2019
Complaint marked as Resolved 
After the complaint here and calling to customer care and yelling at the people technicians came and resolved the fiber cable issue in 15 mins. They have extended the validity for 2 days though i was with outage for nearly 3 days
YashTel customer support has been notified about the posted complaint.
Sep 28, 2019
Updated by RajaMys My userid MYS16845
Sep 28, 2019
Updated by RajaMys After posting here and yelling at the people in customer service they came and rectified the issue. I have asked for extension of the plan since it is not working for past 3 days. But they want me calling the customer care and raise a request separately but am not going to do that. I will have the complaint open until they send an email or message apologizing for the service and stating the issue has been resolved and we are extending the plan expiry as they didn’t get the issue resolved on time. Issue was from Wednesday evening and they resolved by Saturday evening. So it was for 3 days.

Am leaving the complaint open.
Oct 01, 2019
Updated by RajaMys So now they have extended my validity for 2 days.
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No net since yesterday
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Bad service executive is told 4 days we done the connection 9 days its finished not done the connection worest service.
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    +91 82 1428 6999
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    2713/4 Lakshmi Building,Adipampa Road, V.V.Mohalla, Mysore, Karnataka, India - 570002
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